Customer Relationship Management Courses and Certifications

Introduction to CRM with HubSpot

831 ratings at Coursera

Learn to develop and utilize HubSpot's CRM platform to manage customer data, streamline processes, and grow your business with this user-friendly, all-inclusive tool for sales, marketing, and customer service.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

HubSpot: Working with a ticketing system

26 ratings at Coursera

Learn to navigate HubSpot's key features, integrate with Gmail and Calendar, and manage support tickets efficiently. Gain confidence in using HubSpot for various business functions.

• Coursera
• 1 hour 35 minutes
• On-Demand
• Paid Course

Get Started with HubSpot

19 ratings at Coursera

Learn to manage contacts, boost marketing and sales with HubSpot's free CRM. Set up your system, integrate email, and streamline team communication for efficient customer relationship management.

• Coursera
• 1 hour 55 minutes
• On-Demand
• Paid Course

CRM . Gestão do Relacionamento com o Cliente

4142 ratings at Udemy

Conquistando e mantendo clientes lucrativos para sempre.

• Udemy
• 9 hours
• On-Demand
• Paid Course

DinamikCRM ile Müşteri İlişkileri Yönetimine (CRM) Giriş

611 ratings at Udemy

CRM Nedir, Operasyonel CRM, Analitik CRM, DinamikCRM ile uygulamalı CRM, Başarı Hikayeleri ve Popüler CRM platformları

• Udemy
• 1 hour 32 minutes
• On-Demand
• Free Online Course

CRM, Dados e o Futuro Centrado no Cliente

45 ratings at Coursera

Aprenda estratégias centradas no cliente, análise de dados e tecnologias para transformar a experiência do consumidor e manter a competitividade em um mundo globalizado e orientado por dados.

• Coursera
• 1 day 1 hour 42 minutes
• On-Demand
• Free Online Course (Audit)

As Competências do Especialista no Sucesso do Cliente

17 ratings at Coursera

Aprenda competências essenciais para o Especialista no Sucesso do Cliente, incluindo relacionamento, análise de dados, tecnologia e estratégias para gerar valor e manter clientes satisfeitos.

• Coursera
• 1 day 8 hours 38 minutes
• On-Demand
• Free Online Course (Audit)

Principais Elementos do Sucesso do Cliente

14 ratings at Coursera

Aprenda as dez leis do Sucesso do Cliente e como implementá-las para melhorar a estratégia de negócios, relacionamento, métricas e co-criação de valor, promovendo uma mentalidade centrada no cliente.

• Coursera
• 1 day 16 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

A Organização Centrada na Jornada do Cliente

11 ratings at Coursera

Aprenda a criar valor com clientes, alinhando objetivos, desenhando jornadas e experiências, e desenvolvendo habilidades para relações eficazes e soluções ágeis que atendam às demandas do mercado.

• Coursera
• 1 day 3 hours 16 minutes
• On-Demand
• Free Online Course (Audit)

Modelos de Atribuição

Aprenda a atribuir crédito aos canais de marketing na jornada do cliente, usando modelos tradicionais e avançados para otimizar recursos e aumentar a eficácia das estratégias de comunicação.

• Coursera
• 21 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

Les bases de la gestion des clients et des concurrents avec Goldman Sachs 10,000 Women  

Explorez le processus d'achat, la segmentation du marché et l'analyse concurrentielle pour développer une proposition de valeur client convaincante et une stratégie tarifaire efficace pour la croissance de votre entreprise.

• Coursera
• 4 hours 33 minutes
• On-Demand
• Free Online Course (Audit)

客户关系管理

Gain insights into customer relationship management fundamentals, from customer acquisition and analysis to product marketing and retention strategies for digital commerce success.

• XuetangX
• On-Demand
• Free Online Course

客户关系管理与分析

Master 客户关系管理的战略思维和实践技巧，从交易关系、信息管理到价值管理，通过案例分析和理论学习，培养精细化客户服务能力，提升品牌策划和客户价值管理水平。

• XuetangX
• On-Demand
• Free Online Course

Chongqing University

客户关系管理

Discover how to build and maintain strong customer relationships through data-driven insights, effective acquisition strategies, and proven loyalty-building techniques in customer relationship management.

• XuetangX
• On-Demand
• Free Online Course

Shaanxi Polytechnic Institute

物流客户关系管理

Master logistics customer relationship management strategies, from customer development and classification to complaint handling and retention, with focus on modern CRM software applications and service innovation.

• XuetangX
• On-Demand
• Free Online Course