Customer Service Courses and Certifications

Customer Success: Conociendo al Cliente

15 reviews

Estrategia colaborativa para anticipar necesidades del cliente, maximizar el valor del producto y fomentar la lealtad. Desarrolla habilidades en negociación, liderazgo y gestión para ofrecer experiencias exitosas y rentabilidad sostenible.

• edX
• 5 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Introduction to Technical Support

955 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

Knowledge Accelerators

Customer Service Fundamentals

1737 ratings at Coursera

Develop essential skills for IT customer service: communication, empathy, problem-solving, and process adherence. Interactive training prepares you for entry-level roles in tech support and client care.

• Coursera
• 23 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Great Customer Service with Emotional Intelligence

91 ratings at Udemy

Take your business to the next level by building a Customer Service Culture based on Emotional Intelligence.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

The Customer: How to Understand Their Needs (BITE SIZE)

41064 ratings at Udemy

Be guided on understanding the modern customer and how their needs have changed over time

• Udemy
• 1 hour 9 minutes
• On-Demand
• Paid Course

Customer Service Mastery: Delight Every Customer

20896 ratings at Udemy

Master Customer Service using this practical customer care course

• Udemy
• 2 hours 15 minutes
• On-Demand
• Paid Course

Brilliant Customer Service: How to Impress your Customers!

14577 ratings at Udemy

Enhance your customer support and truly differentiate yourself from your competition!

• Udemy
• 1 hour 16 minutes
• On-Demand
• Paid Course

Business Communication Skills: Handling Clients & Customers

8619 ratings at Udemy

Soft Skills Training | Social Skills | Business Etiquette | Business English | Customer Service Training

• Udemy
• 2 hours 44 minutes
• On-Demand
• Paid Course

Customer Service English Essentials

7920 ratings at Udemy

Learn the English phrases, sentences, and tips you'll need to handle customer service situations over the phone.

• Udemy
• 6 hours 45 minutes
• On-Demand
• Paid Course

Conflict Resolution and De-Escalation for Upset Customers

7126 ratings at Udemy

You'll learn diagnosis and resolution techniques for tense, sensitive conflicts with upset clients and customers

• Udemy
• 3 hours 31 minutes
• On-Demand
• Paid Course

Customer Service, Customer Support, And Customer Experience

6278 ratings at Udemy

Customer service, customer support, and customer experience training. Loyal clients through world-class customer service

• Udemy
• 4 hours 43 minutes
• On-Demand
• Paid Course

Must-Have Skills (Training) for Virtual Assistants

6244 ratings at Udemy

Get training for the most frequently requested services (+ free delegation eBook and TONS of templates and scripts).

• Udemy
• 4 hours 43 minutes
• On-Demand
• Paid Course

Customer Experience (CX) in Industry 4.0

5797 ratings at Udemy

Creating an engaging and rich Customer Experience (CX) in Industry 4.0

• Udemy
• 10 hours
• On-Demand
• Paid Course

Customer Service 2.0: Learn Digital Customer Service

4563 ratings at Udemy

Now with AI! Used by Chase, Intel, & more! Learn social media customer service, diagnosing user problems, & more.

• Udemy
• 1 hour 25 minutes
• On-Demand
• Paid Course

Satisfaction Guaranteed: Develop Customer Loyalty Online

3983 ratings at Coursera

Explore strategies for building customer loyalty in e-commerce, including data analysis, performance monitoring, and relationship management. Develop job-ready skills for digital marketing careers.

• Coursera
• 1 day 6 hours 57 minutes
• On-Demand
• Free Online Course (Audit)