User Journey Mapping Courses and Certifications

Fractal Analytics

Generative AI in User Research and Design Thinking

Explore AI-powered design thinking to revolutionize user research, data synthesis, and strategic insights generation for creating impactful, user-centric products and services.

• Coursera
• 15 hours 22 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Introduction to Digital Marketing

Gain essential digital marketing skills to create effective campaigns, develop user personas, optimize content, and set channel objectives for successful strategies in a digital world.

• FutureLearn
• 8 weeks, 3 hours a week
• On-Demand
• Paid Course

Microcredential

Search Marketing

Unlock the power of SEO and PPC to drive business objectives, improve search rankings, increase website traffic, and optimize ROI through comprehensive analytics and effective campaign strategies.

• FutureLearn
• 8 weeks, 4 hours a week
• On-Demand
• Paid Course

User Experience Design

Master essential UX design principles and processes, from user journeys to prototypes, while learning how effective UX strategies drive business success and customer engagement.

• California Community Colleges System
• 17 weeks, 3 hours a week
• 3rd Feb, 2025
• Paid Course

UX Research 101

Learn how to design your own research plan to help you create the digital experiences of the future

• Domestika
• 2 hours 12 minutes
• On-Demand
• Paid Course

Intro to UI/UX for Graphic Designers: Adobe Xd

Learn UI/UX design through hands-on practice, creating a unique project for your portfolio. Covers problem-solving, user empathy, wireframing, and Adobe Xd basics. Perfect for graphic designers expanding their skillset.

• Skillshare
• 1 hour 50 minutes
• On-Demand
• Free Trial Available

UX/UI Design Fundamentals

Design WOW Experiences & Validate Products Faster with Visual Prototypes.

• edX
• 3 weeks, 1-2 hours a week
• On-Demand
• Free Online Course (Audit)

Drawing User Journey Maps to Design User Experiences, Gather Ideas, and Collaborate

Learn to create user journey maps to enhance design processes, gather ideas, and improve collaboration for various projects, from website updates to complex services and event planning.

• Skillshare
• On-Demand
• Free Trial Available

The Open University;  Target Internet

Email Marketing eCRM: The User Journey

4 ratings at FutureLearn

Learn to use email marketing effectively throughout the user journey to drive engagement and deliver objectives.

• FutureLearn
• 2 weeks, 3 hours a week
• On-Demand
• Paid Course

The Open University;  Target Internet

Digital Marketing: Personas and User Journeys

1 rating at FutureLearn

Understand and develop user personas and user journey maps to create highly effective digital marketing.

• FutureLearn
• 2 weeks, 3 hours a week
• On-Demand
• Paid Course

Service Design User Journey Mapping

This course will teach you how to map a user journey from identifying personas and understanding their emotions to understanding their intentions and expectations.

• Pluralsight
• 59 minutes
• On-Demand
• Free Trial Available

The Open University;  Target Internet

Social Media Marketing: The User Journey

Learn how to use social media effectively throughout the user journey to reach your audience and drive engagement and objectives.

• FutureLearn
• 2 weeks, 4 hours a week
• On-Demand
• Paid Course

ng-conf

The Effective Development - End to End

Discover efficient end-to-end testing strategies to maximize confidence and minimize wasted time. Learn the #1 approach for writing effective tests that boost productivity and reduce costs.

• YouTube
• 27 minutes
• On-Demand
• Conference Talk

SQLBits

Focusing on the Why: Power BI User Journeys

Discover secrets for defining user journeys in Power BI to create delightful, insightful data products that answer business questions and guide users effectively.

• YouTube
• 19 minutes
• On-Demand
• Free Video

OpenSource Connections

Moving Search from the #1 to #7 Challenge - Reducing Complexity and Friction

Découvrez comment améliorer la recherche en réduisant la complexité et les frictions plutôt qu'en se concentrant uniquement sur la pertinence et le classement. Apprenez à identifier et résoudre les problèmes critiques.

• YouTube
• 49 minutes
• On-Demand
• Free Video