Service Design Courses and Certifications

Service Design: Designing for Experience Over Time

6655 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• On-Demand
• Paid Course

Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

534 ratings at LinkedIn Learning

Explore a novel approach to service design. See why providing great customer experience must be a strategic choice woven into the fabric of your business—not added at the end.

• LinkedIn Learning
• 31 minutes
• On-Demand
• Free Trial Available

Real World SOA: Design and Implementation

25 ratings at Pluralsight

This course is a continuation of the course 'Real World SOA: Analysis and Design.' In that course, you studied SOA analysis and overall design, here you will get more detailed about implementation.

• Pluralsight
• 9 hours 21 minutes
• On-Demand
• Free Trial Available

Service Design Prototyping

This course will teach you how to create and evaluate prototypes as part of the service design process.

• Pluralsight
• 58 minutes
• On-Demand
• Free Trial Available

Web Conferences Amsterdam

Service Design and Front End Interaction in Government Digital Services

Explore how democratic principles and user research should shape digital government services. Gain insights on service design's political impact and the complex world of digital governance.

• YouTube
• 48 minutes
• On-Demand
• Free Video

TEDx

8 Steps for Co-Designing with Communities

Discover 8 steps for effective community-led co-design, empowering people to shape services that truly meet their needs. Learn how to involve communities in creating innovative solutions for social change.

• YouTube
• 14 minutes
• On-Demand
• Free Video

面向未来社会的服务设计与管理

Discover innovative service design methodologies and management strategies for future societies, focusing on network, resource, needs, and cultural perspectives while exploring practical applications in sharing economy and IoT.

• XuetangX
• On-Demand
• Free Online Course

Northwestern Polytechnical University

服务运营管理

Master the fundamentals of service operations, from strategic planning to revenue management. Develop essential skills in service design, quality control, and innovation to meet modern business demands and economic growth requirements.

• XuetangX
• On-Demand
• Free Online Course

Introducción al service design: mejora la experiencia del usuario

Pon a tu cliente en el centro de tu negocio y aprende a diseñar un servicio impecable de principio a fin teniendo en cuenta sus necesidades

• Domestika
• 1 hour 15 minutes
• On-Demand
• Paid Course

Chongqing University

设计与服务研究

Discover how to create innovative service solutions through user-centered design thinking, mastering essential tools and methodologies for complex problem-solving in service systems design.

• XuetangX
• On-Demand
• Free Online Course

Design Thinking vs. The Lean Startup

Explore the differences between design thinking and lean startup methodologies for innovation, with insights on their philosophies, practical applications, and limitations.

• YouTube
• 1 hour
• On-Demand
• Free Video

Project Innovation through Design Thinking

Accelerate innovation using design thinking: learn key challenges, opportunities, and practical techniques for project managers to lead teams in creating new products and services.

• YouTube
• 59 minutes
• On-Demand
• Free Video

Sustainable high-end tourism

17 ratings at Coursera

Explore sustainable high-end tourism's evolution, customer insights, marketing strategies, and operational management. Learn to create value through personalized experiences while addressing environmental and economic impacts.

• Coursera
• 9 hours 13 minutes
• On-Demand
• Free Online Course (Audit)

Reliable Google Cloud Infrastructure: Design and Process

7209 ratings at Coursera

Design highly reliable, secure, and cost-effective Google Cloud solutions using proven patterns. Learn to balance requirements, define services, implement microservices, automate DevOps, and choose optimal storage and network architectures.

• Coursera
• 8 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

ITIL, ITSM, IT Service Delivery Management Tutorial

6 reviews

Comprehensive tutorial on ITIL and ITSM fundamentals, covering service lifecycle stages, processes, and key concepts for IT service delivery and management.

• YouTube
• 1 hour 30 minutes
• On-Demand
• Free Video