Search 6,000+ CA Community College Courses

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

LinkedIn Learning

Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

via LinkedIn Learning

Go to class Write review

Overview

Explore a novel approach to service design. See why providing great customer experience must be a strategic choice woven into the fabric of your business—not added at the end.

Syllabus

Introduction
  • Welcome
  • What is service design?
1. What Service Design Can Do for You: Establishing the Relationship with Your Customer
  • The ahs and ows
  • Critical customer interaction
  • Create a coherent experience
2. From Drawing Board to Board Room: Your Journey
  • What's your service design GPA?
  • Onstage and backstage
  • Eight questions
Conclusion
  • Next steps

Taught by

Thomas Stewart and Patricia O'Connell

Reviews

4.7 rating at LinkedIn Learning based on 534 ratings

Start your review of Thomas A. Stewart and Patricia O'Connell on Designing and Delivering Great Customer Experience

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.