Customer Relationship Management Courses and Certifications

Customer Relationship Management

8 reviews

Learn to develop customer relationships through a deepened understanding of the concepts and best practices of CRM.

• edX
• 6 weeks, 3-5 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Analytics

17 reviews

Explore key areas of customer analytics: descriptive, predictive, and prescriptive. Learn to collect data, interpret patterns, make predictions, and optimize decisions for effective data-driven marketing strategies.

• Coursera
• 11 hours 48 minutes
• On-Demand
• Free Online Course (Audit)

Strategies for Converting and Retaining Customers Online

107 ratings at Coursera

Learn effective strategies for online customer conversion and retention, including search engine marketing, PPC campaigns, landing page optimization, and customer journey analysis.

• Coursera
• 10 hours 45 minutes
• On-Demand
• Free Online Course (Audit)

Customer Success Manager: Fundamentals to your CSM career

6477 ratings at Udemy

The foundations to become a great Customer Success Manager in a tech company. A very well paid profession on the rise

• Udemy
• 1 hour 53 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

5832 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2024

4238 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 15 hours 28 minutes
• On-Demand
• Paid Course

CRM: Customer Relationship Management

2725 ratings at Udemy

Practical Ideas To Generate Sales, Loyalty And Repeat Business Fast

• Udemy
• 1 hour 40 minutes
• On-Demand
• Paid Course

Customer Success: Build Cross-Functional Relationships

2462 ratings at Udemy

Lead through influence and collaboration with marketing, sales, support, services, product, finance, and leadership.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Customer Success | How to Listen to Today's Customers

2398 ratings at Udemy

Learn to create a winning social media strategy by understanding customer engagement, analyzing data, and implementing proven tactics for business success.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Fundamentals of Real Customer Success

2280 ratings at Udemy

Ensure your customers stay longer, buy more, and advocate for you by helping them achieve their desired outcome.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Customer Success: How to Reduce Churn and Increase Retention

1193 ratings at Udemy

Discover 20 easy to implement strategies to reduce your churn rate in less than 3 months and increase your retention

• Udemy
• 1-2 hours
• On-Demand
• Paid Course

Professional Diploma in CRM Platforms Management

864 ratings at Udemy

CRM Platforms at Sales, Service, Marketing and Business Management (Siebel, Dynamics CRM/365, Salesforce, SAP CRM)

• Udemy
• 1 hour 45 minutes
• On-Demand
• Paid Course

Customer Retention: Maximise Your Profits

577 ratings at Udemy

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.

• Udemy
• 1 hour 39 minutes
• On-Demand
• Paid Course

Learn to Create Amazing Customer Experience Blueprints

580 ratings at Udemy

Become the Most Important Customer Strategist in your Company!

• Udemy
• On-Demand
• Free Online Course

Essential Sales and Relationship Management Skills

237 ratings at Udemy

People Skills | Selling | Building Rapport | Engaging Customer | Managing Relationships | Banking & Financial Services.

• Udemy
• 3-4 hours
• On-Demand
• Paid Course