What you'll learn:
- *** NEW *** Case Study 1 : An incredible discussion with the largest employee-owned company in the USA.
- *** NEW *** Case Study 2 : An In-Depth insight into one of the top 5 Forbes Magazine “Customer Experience All-Stars”
- My take on Transformational Customer Experience. It is all about YOU, THEM, and the ability to build human connections.
- ChatGPT, Artificial Intelligence & Customer Experience. The POTENTIAL IS ENORMOUS! Learn how you can use this technology to advance your business!
- Customer Experience Management on Steroids! This course has a Guide/Cheat Sheet for busy professionals. Get the most important information in just 30 minutes!
- This course shares REAL LIFE STRATEGIES that will inspire you to BUILD FANTASTIC CUSTOMER EXPERIENCES, and focus on where it really matters!
- Designed by a very experienced client services executive, who knows firsthand how to successfully manage clients and their journey.
- Discover the Top 10 CUSTOMER EXPERIENCE (CX) STRATEGIES that you need to focus in 2024.
- Enroll in this course and learn why it is crucial for your business to design a CLIENT-CENTRIC CULTURE.
- Find out why BAD CUSTOMER SERVICE = BAD BUSINESS!
- Find out who is YOUR MOST IMPORTANT CLIENT ... it is NOT who you think!
- Learn the BEST STRATEGIES to manage a client service department...because it DOES matter!
- INSIGHTS AND REAL LIFE EXAMPLES from running an extremely successful client services department.
- A wealth of RESOURCES to help you when you design the client journey.
MOST RECENT UPDATES:
JULY 27 2024
It took me three months to arrange this interview, but it was absolutely worth it!
I'm thrilled to share my latest update: an incredible discussion on Customer Experience Management with the largest employee-owned company in the USA.
It's an honor and a privilege to gain insights from a Fortune 100 company, featured on Forbes' 2024 All-Stars list for Customer Experience.
JUNE 16, 2024
Get ready for a massive update featuring an exciting case study on a leading retail giant celebrated for its outstanding customer experience and workplace culture. Learning by example and observing the best in action offers invaluable insights, and this company sets the standard. Ranked number 5 on Forbes Magazine's prestigious "Customer Experience All-Stars" list for 2024 and named one of the top three companies to work for in Washington by Washington CEO Magazine, this industry leader is the perfect subject to study and learn from. Dive in and discover the secrets behind their success!
This amazing case study is now even more accessible and inclusive! Not only can you watch it in an engaging video format in English, but I have also made it available as a downloadable PDF in 14 different languages! Now everyone can dive into the insights, no matter where they're from!
PAST UPDATES
Since its launch in 2019, this Customer Experience Management (CX) course has undergone several significant updates to enhance your learning journey. In past updates, I introduced engaging quizzes to deepen your understanding and transform you into a CX expert. I also added new lectures focusing on ChatGPT, an innovative AI tool, exploring its potential to revolutionize Customer Experience. Additionally, a comprehensive update in response to the Covid-19 pandemic addressed the challenges and opportunities in the post-pandemic world. These updates have equipped learners with the necessary tools and strategies to navigate and succeed in this transformed landscape.
SHOCKWAVE ALERT: A WHOPPING $3.7 TRILLION IN GLOBAL SALES HANGS BY A THREAD, IMPERILED BY POOR CUSTOMER EXPERIENCES IN 2024!
Did you know that companies around the world could lose more than $3.7 trillion every year as a result of bad customer experiences? The figure only in the USA is estimated to be $846 billion.
Customers switch from brand to brand and the companies who manage to build a loyal clientele will have a significant advantage.
The opportunity is there. Are you ready to grab it?
This course is designed by a very experienced client services executive who knows firsthand how to successfully manage clients and tactfully build their journey.
Based on real-life experiences, this course helps you focus on where it really matters as it is not always what you may think.
Enroll in this course and discover the art of a client-centric culture, find out what the top 10 customer experience (CX) strategies are, and get inspired to build outstanding client experiences!
