Customer Journey Courses and Certifications

Your At Home Guide to Building Customer Empathy

Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.

• YouTube
• 1 hour 1 minute
• On-Demand
• Free Online Course

Identifying, Attracting, and Growing Your Digital Audience

252 ratings at Coursera

Develop audience personas, craft value propositions, and implement acquisition strategies to identify, attract, and engage your target audience across digital platforms and social media.

• Coursera
• 13 hours 13 minutes
• On-Demand
• Free Online Course (Audit)

Launching Your Freelancing Business

21 ratings at Coursera

Learn to launch your freelance business by developing a unique brand, understanding customer journeys, automating processes, and continuously improving your services and reputation.

• Coursera
• 7 hours 40 minutes
• On-Demand
• Free Online Course (Audit)

Facebook;  Meta

Introduction to Social Media Marketing

13753 ratings at Coursera

This course lays the foundation of social media marketing.

• Coursera
• 19 hours
• On-Demand
• Free Online Course (Audit)

Foundations of Digital Marketing and E-commerce

21520 ratings at Coursera

Explore digital marketing and e-commerce fundamentals, customer journey concepts, marketing strategies, and performance metrics to prepare for entry-level roles in these dynamic fields.

• Coursera
• 18 hours
• On-Demand
• Free Online Course (Audit)

Digital Banking - Masterclass & Introduction to Fintech

7098 ratings at Udemy

A complete Digital Banking and Fintech course with 10+ hours of videos, assignments, resources and quizzes.

• Udemy
• 9 hours 41 minutes
• On-Demand
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2024

4151 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 15 hours 28 minutes
• On-Demand
• Paid Course

Introduction into Copywriting, Content Writing & Persuasion

834 ratings at Udemy

Learn Essentials of Copywriting, Content Marketing, Content Writing, Psychology of Persuasion. HQ Animated Explainers.

• Udemy
• 2 hours
• On-Demand
• Free Online Course

Meta Ads & Facebook Marketing with ChatGPT for Beginners

377 ratings at Udemy

Learn Facebook and Instagram Ads, AI-Targeting and Meta Ads Objectives. Use ChatGPT and Gemini. Learn Facebook Marketing

• Udemy
• 15 hours 56 minutes
• On-Demand
• Paid Course

Intro to UX: Creating Great Omnichannel Experiences

Aprende a crear experiencias omnicanal excepcionales con Stef Miller de UserTesting. Ideal para emprendedores y gerentes, obtén herramientas para optimizar cada punto de contacto y mejorar la satisfacción del cliente.

• Skillshare
• 50 minutes
• On-Demand
• Free Trial Available

Mailchimp Mastery - Learn Email Marketing

Master email marketing with MailChimp: Learn list building, campaign creation, segmentation, automation, and analytics. Boost conversions and grow your business through effective email strategies.

• Skillshare
• 1 hour 13 minutes
• On-Demand
• Free Trial Available

How to Create a Content Strategy Plan for Your Brand

Learn to create an effective content strategy plan for your brand, covering fundamentals, content mix, customer journey, engagement tactics, success metrics, and practical implementation steps.

• Skillshare
• 39 minutes
• On-Demand
• Free Trial Available

Set SEO Strategy: Using the Google Search Console

Learn to optimize your website's visibility using Google Search Console. Discover keyword rankings, analyze traffic, and develop an effective SEO strategy to improve your site's performance in search results.

• Skillshare
• 1-2 hours
• On-Demand
• Free Trial Available

State Bank of India

Engagement Banking

The course aims to equip practitioners in banking and finance with concepts and insights into Engagement Banking.

• edX
• 3 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Learn to develop and distribute content across LinkedIn's marketing funnel, balancing organic and paid strategies to guide your audience from awareness to conversion and grow your business effectively.

• LinkedIn Learning
• On-Demand
• Free Trial Available