Customer Journey Courses and Certifications

Managing Your Sales Process

1206 ratings at LinkedIn Learning

Learn how to build a sales process that is easy to follow and keeps you on track.

• LinkedIn Learning
• 37 minutes
• On-Demand
• Free Trial Available

Your At Home Guide to Building Customer Empathy

Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.

• YouTube
• 1 hour 1 minute
• On-Demand
• Free Video

Marketing Fundamentals

This course covers the fundamentals of digital marketing, including the what, why, where, when, and how of marketing your business to the appropriate audience.

• Udacity
• 2 weeks, 5 hours a week
• On-Demand
• Paid Course

Identifying, Attracting, and Growing Your Digital Audience

274 ratings at Coursera

Develop audience personas, craft value propositions, and implement acquisition strategies to identify, attract, and engage your target audience across digital platforms and social media.

• Coursera
• 13 hours 13 minutes
• On-Demand
• Free Online Course (Audit)

Launching Your Freelancing Business

34 ratings at Coursera

Learn to launch your freelance business by developing a unique brand, understanding customer journeys, automating processes, and continuously improving your services and reputation.

• Coursera
• 7 hours 40 minutes
• On-Demand
• Free Online Course (Audit)

What Can AI Do for Marketing?

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

AI for Marketing

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• On-Demand
• Paid Course
• 3 courses

Meta

Introduction to Social Media Marketing

14155 ratings at Coursera

This course lays the foundation of social media marketing.

• Coursera
• 18 hours 21 minutes
• On-Demand
• Free Online Course (Audit)

Foundations of Digital Marketing and E-commerce

23579 ratings at Coursera

Explore digital marketing and e-commerce fundamentals, customer journey concepts, marketing strategies, and performance metrics to prepare for entry-level roles in these dynamic fields.

• Coursera
• 17 hours
• On-Demand
• Free Online Course (Audit)

Digital Banking - Masterclass & Introduction to Fintech

8441 ratings at Udemy

A complete Digital Banking and Fintech course with 10+ hours of videos, assignments, resources and quizzes.

• Udemy
• 9 hours 41 minutes
• On-Demand
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2024

4238 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 15 hours 28 minutes
• On-Demand
• Paid Course

Introduction into Copywriting, Content Writing & Persuasion

909 ratings at Udemy

Learn Essentials of Copywriting, Content Marketing, Content Writing, Psychology of Persuasion. HQ Animated Explainers.

• Udemy
• 2 hours
• On-Demand
• Free Online Course

Meta Ads & Facebook Marketing with ChatGPT for Beginners

380 ratings at Udemy

Learn Facebook and Instagram Ads, AI-Targeting and Meta Ads Objectives. Use ChatGPT and Gemini. Learn Facebook Marketing

• Udemy
• 16 hours 8 minutes
• On-Demand
• Paid Course

Learn to develop and distribute content across LinkedIn's marketing funnel, balancing organic and paid strategies to guide your audience from awareness to conversion and grow your business effectively.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

1 review

Microsoft Dynamics 365 Fundamentals (CRM): Explore Dynamics 365 Marketing

• Microsoft Learn
• 1 hour 51 minutes
• On-Demand
• Free Online Course