Customer Journey Courses and Certifications

Managing Your Sales Process

1206 ratings at LinkedIn Learning

Learn how to build a sales process that is easy to follow and keeps you on track.

• LinkedIn Learning
• 37 minutes
• On-Demand
• Free Trial Available

Your At Home Guide to Building Customer Empathy

Learn practical techniques for understanding customer needs, improving communication, and building trust in remote business interactions.

• YouTube
• 1 hour 1 minute
• On-Demand
• Free Video

Identifying, Attracting, and Growing Your Digital Audience

289 ratings at Coursera

Develop audience personas, craft value propositions, and implement acquisition strategies to identify, attract, and engage your target audience across digital platforms and social media.

• Coursera
• 13 hours 13 minutes
• On-Demand
• Free Online Course (Audit)

Launching Your Freelancing Business

45 ratings at Coursera

Learn to launch your freelance business by developing a unique brand, understanding customer journeys, automating processes, and continuously improving your services and reputation.

• Coursera
• 7 hours 40 minutes
• On-Demand
• Free Online Course (Audit)

What Can AI Do for Marketing?

13 ratings at Coursera

Discover AI's impact on marketing strategies, customer engagement, and business growth. Learn to leverage data, map customer journeys, and address AI bias for ethical, effective marketing practices.

• Coursera
• 15 hours 14 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

AI for Marketing

Explore AI's transformative impact on marketing, from customer acquisition to content creation. Gain practical skills in leveraging AI for enhanced marketing outcomes and business growth.

• Coursera
• On-Demand
• Paid Course
• 3 courses

Meta

Introduction to Social Media Marketing

14739 ratings at Coursera

This course lays the foundation of social media marketing.

• Coursera
• 18 hours 32 minutes
• On-Demand
• Free Online Course (Audit)

Foundations of Digital Marketing and E-commerce

26597 ratings at Coursera

Explore digital marketing and e-commerce fundamentals, customer journey concepts, marketing strategies, and performance metrics to prepare for entry-level roles in these dynamic fields.

• Coursera
• 12 hours 8 minutes
• On-Demand
• Free Online Course (Audit)

Digital Banking - Masterclass & Introduction to Fintech

10263 ratings at Udemy

A complete Digital Banking and Fintech course with 10+ hours of videos, assignments, resources and quizzes.

• Udemy
• 9 hours 41 minutes
• On-Demand
• Paid Course

Customer Experience Management (CX): MASTERCLASS 2025

4368 ratings at Udemy

#1 Customer Experience Management Course. Discover The Art Of A Client-Centric Culture. Customer Journey. B2B. B2C.

• Udemy
• 13 hours 3 minutes
• On-Demand
• Paid Course

Introduction into Copywriting, Content Writing & Persuasion

1053 ratings at Udemy

Learn Essentials of Copywriting, Content Marketing, Content Writing, Psychology of Persuasion. HQ Animated Explainers.

• Udemy
• 2 hours
• On-Demand
• Free Online Course

Customer Experience Toolkit

398 ratings at Udemy

Master essential customer experience strategies, tools, and techniques to create exceptional customer journeys, build loyalty programs, and optimize business outcomes through effective omnichannel implementation.

• Udemy
• 1 hour 17 minutes
• On-Demand
• Paid Course

Meta Ads & Facebook Marketing with ChatGPT for Beginners

388 ratings at Udemy

Learn Facebook and Instagram Ads, AI-Targeting and Meta Ads Objectives. Use ChatGPT and Gemini. Learn Facebook Marketing

• Udemy
• 16 hours 22 minutes
• On-Demand
• Paid Course

Build your Sales Funnel with ChatGpt in 2 hours!

114 ratings at Udemy

Create a Marketing Automation Strategy that turns leads into customers on autopilot with ChatGpt

• Udemy
• 2 hours 15 minutes
• On-Demand
• Paid Course

AI Product Marketing & Go to Market Strategy

80 ratings at Udemy

Maximize Your Product Marketing with an AI Go to Market Strategy

• Udemy
• 2 hours 24 minutes
• On-Demand
• Paid Course