Explore how leading communications providers are revolutionizing customer experiences in this 24-minute Oracle video. Dive into Swisscom's approach to delivering customer-centric experiences, data-driven care, and agile operations. Learn about their product portfolio, response to COVID-19, and journey of co-creation. Discover the impact of 5G on customer experience and the role of IoT in CX. Gain insights into why Oracle chose DX4C and how successful service providers are creating value through holistic, purposeful experiences across their businesses.
The Business of Experience: Delivering Holistic, Purposeful Customer Experiences
Overview
Syllabus
Introduction
About Swisscom
Product Portfolio
Response to COVID19
Holistic CX
Journey of CoCreation
Create Value
Why Oracle chose DX4C
How 5G is impacting the customer experience
IoT and CX
Taught by
Oracle
