Customer Satisfaction Courses and Certifications

Calidad en el servicio y lealtad del cliente

93 reviews

El servicio es un proceso orientado al cliente. Conoce cómo se elevan los estándares de este proceso para lograr la lealtad del cliente.

• edX
• 3 weeks, 5-8 hours a week
• On-Demand
• Free Online Course (Audit)

Applying Data Analytics in Marketing

150 ratings at Coursera

Learn marketing analytics with a variety of tools in a 4-week course from the University of Illinois, aimed at enhancing marketing decisions through data analysis.

• Coursera
• 14 hours 31 minutes
• On-Demand
• Free Online Course (Audit)

Logyca

E-commerce logistics and Last Mile

5 ratings at edX

Master e-commerce logistics and last-mile delivery with Logyca's 5-week course. Learn about operational design, logistical challenges, and successful global cases. 3-6 hours/week.

• edX
• 5 weeks, 3-6 hours a week
• On-Demand
• Free Online Course (Audit)

Marketing Management

31 ratings at edX

Learn how to effectively apply marketing management theories and practices, including the marketing mix, through real-world business scenarios.

• edX
• 9 weeks, 2-4 hours a week
• On-Demand
• Free Online Course (Audit)

Customer Service: 6 Keys To Exceptional Customer Service

1469 ratings at Udemy

Master Customer Satisfaction & Astonish Your Customers With A+ Customer Service

• Udemy
• 1 hour 45 minutes
• On-Demand
• Paid Course

Cisco AppDynamics Application Performance Management (APM)

1092 ratings at Udemy

Master Cisco's AppDynamics for proactive application performance management in this 8-hour course, gaining deep visibility across your enterprise application ecosystem.

• Udemy
• 8 hours
• On-Demand
• Paid Course

Amazon FBA Beginners Course - Start Earning Income Now!

1041 ratings at Udemy

Learn the simple steps it takes to create passive income by selling your own products through Amazon FBA.

• Udemy
• 6 hours 35 minutes
• On-Demand
• Paid Course

A Business Manager's Complete Guide to SalesForce CRM

837 ratings at Udemy

Improve collaboration, elevate proficiency and facilitate more productive business relationships in your organization.

• Udemy
• 10 hours
• On-Demand
• Paid Course

Smith School of Business

Sales Enablement & Analytics

Learn how to use data, tools, and technology to drive productivity and set yourself apart as sales leader.

• edX
• 6 weeks, 4-6 hours a week
• On-Demand
• Free Online Course (Audit)

Learn to Create Amazing Customer Experience Blueprints

580 ratings at Udemy

Master customer strategy with this short Udemy course. Learn to create effective customer experience blueprints, leverage customer emotions, and use persona's to excite employees.

• Udemy
• On-Demand
• Free Online Course

Customer Retention: Maximise Your Profits

528 ratings at Udemy

How CRM, Customer Care, Customer Service, Customer Satisfaction, and Customer Experience will 10X your profits.

• Udemy
• 1 hour 39 minutes
• On-Demand
• Paid Course

CHITA-The Leanest & Fastest Continuous Improvement Program!

343 ratings at Udemy

The most powerful lean management and continuous improvement program. It's fast, simple, and produces amazing results!

• Udemy
• 1-2 hours
• On-Demand
• Free Online Course

Business development and sales processes - a bird's eye view

229 ratings at Udemy

A complete black book on high business development and sales. Prepare, pitch and persuade your prospects and clients.

• Udemy
• 13 hours 13 minutes
• On-Demand
• Paid Course

Applied Analytics (business application - non mathematical)

165 ratings at Udemy

Basics of Risk, Marketing, Collections, Operations & Fraud Analytics. Know the objective, techniques & Success stories

• Udemy
• 3-4 hours
• On-Demand
• Paid Course

Value Stream Mapping in Lean Business

83 ratings at Udemy

Learn to improve business processes with this course on Value Stream Mapping in Lean Business. Understand how to map, analyze, and enhance value streams for efficiency in service and manufacturing sectors.

• Udemy
• 1-2 hours
• On-Demand
• Paid Course