Journey Mapping Courses and Certifications

User Experience: Research & Prototyping

903 ratings at Coursera

Learn the core process of experience design and how to effectively evaluate your work. Gain practical techniques for making sense of observations and generating tangible ideas. Offered by University of California, San Diego.

• Coursera
• 11 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

Design Thinking: Discovery Tools

14 ratings at Coursera

Learn human-centered design tools like stakeholder mapping, journey mapping, and ethnographic interviews in this 5-week course from the University of Virginia.

• Coursera
• 13 hours 52 minutes
• On-Demand
• Free Online Course (Audit)

Defining Virtual Community Projects for Dynamic Change

Learn the tools necessary for defining virtual community projects and how to share the project to gain buy-in, in a virtual setting.

• edX
• 7 weeks, 5-10 hours a week
• On-Demand
• Free Online Course (Audit)

Service Design for the Real World: A Practical Introduction

273 ratings at Udemy

Learn practical service design from industry experts, covering customer research, ideation, prototyping, and stakeholder management. Gain skills for a career in Service Design. (7-hour course)

• Udemy
• 7 hours
• On-Demand
• Paid Course

Foundations of Digital Consumer Search and Marketing

12 ratings at Coursera

Learn the fundamentals of digital marketing with Queen Mary University of London's 4-week course. Gain insights into content marketing, digital consumer engagement, and journey mapping.

• Coursera
• 17 hours 53 minutes
• On-Demand
• Free Online Course (Audit)

Designing for User Experience

In this course, learners will analyze user needs and research and use those insights to make design choices. They will review design ideation techniques and use Design Thinking to generate create storyboards, user flow diagrams, and journey maps. Last, t…

• Coursera
• On-Demand
• Free Online Course (Audit)

Customer Experience: Journey Mapping

1267 ratings at LinkedIn Learning

Gain a deeper understanding of your customer. Find pain points and opportunities in the customer experience with journey mapping.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Learning Design Thinking: Lead Change in Your Organization

931 ratings at LinkedIn Learning

Learn how design thinking can lead to better business solutions. Discover new strategies for ideation and problem-solving, such as journey mapping, concepting, and prototyping.

• LinkedIn Learning
• 2-3 hours
• On-Demand
• Free Trial Available

Market Research Foundations

725 ratings at LinkedIn Learning

Want to get to know your customers at a deeper level? Learn how to leverage key market research techniques, clarify your research goals, and effectively present your findings.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Adaptive Project Leadership

410 ratings at LinkedIn Learning

Keep up with the pace of change. Learn adaptive project leadership techniques such as lean product management, adaptive thinking, and agile leadership.

• LinkedIn Learning
• On-Demand
• Free Trial Available

UX Research: Journey Mapping

285 ratings at LinkedIn Learning

Learn how to research and document your customer's end-to-end journey through the process of UX journey mapping, to improve product design, customer experience, and marketing.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Government Digital Service

Introduction to Content Design

224 ratings at FutureLearn

Discover the fundamentals of content design. Learn about user-centred content that's easy for everyone to understand and access.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Free Online Course (Audit)

UX Deep Dive: Mapping

157 ratings at LinkedIn Learning

Take a deep dive into the project mapping types that can help inform and shape your user experience (UX) design projects.

• LinkedIn Learning
• On-Demand
• Free Trial Available

Interaction Design for Ecommerce

64 ratings at LinkedIn Learning

Learn how to approach user interaction—and satisfaction—with ecommerce apps and websites from a user experience professional.

• LinkedIn Learning
• 1-2 hours
• On-Demand
• Free Trial Available

Service Design: Executive Briefing

17 ratings at Pluralsight

This course will teach you how to think in terms of services and approach business complexity from a human-centered design perspective.

• Pluralsight
• 29 minutes
• On-Demand
• Free Trial Available