User journey mapping and layering a wider context of ideas is useful in so many situations from starting a project to digging deeper on ways to make it better.
- Help your design process by unpacking your ideas, questions, and findings into a flow of steps all about understanding your user experience.
Throughout this class I’ll teach you to:
- Put yourself in your user’s point of view and organize your ideas using a sequence of steps which becomes a journey.
- Gather a wider context for ideas, gather and unpack ones you already have using specific framing and questions.
- Use mapping to explore what may be most useful to focus next on a project.
- Some examples discussed for creating journey maps, whether you’re planning:
- A website update
- A complex service involving different customers, teams, and applications
- Or you’re hosting a gathering that you’d like to think through thoroughly
This class is for:
- People early in their practice, learning the tools of UX and service design.
- People looking to collaborate on the ideas and establish enough consensus before building something.
- Anyone curious about the tool of Journey Mapping, looking for ideas on how to prepare a journey map for a team or solo project.
