Become an Outsourcing Specialist

Courses under this program:
Course 1: Outsourcing Fundamentals
-Learn the fundamentals of working in an outsourcing environment, including the pros and cons of different outsourcing models, outsourcing contracts, and performance reporting.

Course 2: The Outsourced Environment
-Learn how to discuss and support the work conditions surrounding the management or delivery of outsourced services.

Course 3: Building Business Relationships
-Master the art of building meaningful business relationships. Learn how to set yourself up for visibility and success, manage up, build relationships with executives, and more.

Course 4: Project Management Foundations: Procurement
-Learn how to plan, manage, and execute project procurements, including procurement contracts, and explore emerging trends such as rapid procurement.

Course 5: Operations Management Foundations
-Learn how to identify the operations systems in your workplace and use operations management tools and concepts to improve outcomes, efficiency, and innovation.

Course 6: Outsourcing Critical Success Factors
-Learn how to build a successful outsourcing relationship benefitting the outsourcer and the client, as well as how you can contribute to this positive relationship.

Course 7: Business Process Improvement
-Be a change agent in your organization with process improvement. Learn how to build brand-new business processes, improve existing ones, and get stakeholder buy-in for solutions.

Course 8: Leading without Formal Authority
-Learn how to demonstrate your leadership ability without having a formal leadership role.

Course 9: Finance for Non-Financial Managers
-Get a basic understanding of financial management, sufficient to interpret reports, draft budgets, cost products, and make informed financial decisions.

Course 10: Outsourcing Management
-Are you going to manage an outsourcing relationship? Learn proper outsourcing management practices, from within the outsourcer or outsourcing client's organization.

Course 11: Effective Listening
-Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.

Course 12: Handling Outsourcing Issues
-Learn about common issues that surface in outsourcing environments and find out how to practice appropriate recovery actions to address those issues.

Course 13: Outsourcing: Managing Service Transition
-Learn how to evaluate effective transition plans for shifting services from the client's environment to an outsourcer, or from one outsourcer to another.