Business Process Improvement

Introduction

• Processes determine outcomes

1. Business Process Basics

• What is a business process?
• Traits of a good business process
• Importance of business processes

2. Bad Business Processes

• Why are some business processes bad?
• Bad processes that used to be good
• Good processes with limitations
• Cow path theory

3. Being a Good Change Agent

• Become a change agent
• Discover goals and seek feedback
• Solutions that work for real people

4. Tools and Techniques for Improving Processes

• Case study: Stakeholders and goals
• Tool: Block diagrams
• Technique: Manage your scope
• Flowcharts for designing the improved process
• Flowcharts for development

5. The Process for Improving a Process

• Case study: Desired state
• Present state of business process
• Gap analysis and scope
• Investigate, research, analyze, and share
• Develop process solutions
• Process implementation plan

6. Selling Your Solution

• Get their attention
• Convince your audience
• Make the idea real

Conclusion

• Next steps