Learn about common issues that surface in outsourcing environments and find out how to practice appropriate recovery actions to address those issues.
Overview
Syllabus
Introduction
- Recognizing and handling outsourcing issues
- Things to know
- Common outsourcing issues
- Early issue indicators
- Responding to issue indicators
- Contract terms vs. business needs
- Delivery vs. contract differences
- Unclear contract
- Managing personnel changes
- Pursuing root cause
- Issues vs. disputes
- Exercise: Predicting outsourcing issues
- Exercise solution: Predicting outsourcing issues
- Next steps
Taught by
Bob McGannon
