Learn how to discuss and support the work conditions surrounding the management or delivery of outsourced services.
Overview
Syllabus
Introduction
- Enhance your outsourcing environment
- Things to know
- The benefit of outsourcing
- Understanding the contract and relationship
- The ongoing role of the contract
- The contract points of contact
- Who is my boss?
- Time tracking requirements
- People you will and won't see
- Problems: How much should I share?
- Developing and maintaining technical skills
- Client: Making special requests
- Outsourcer: Responding to special requests
- Exercise: What's missing in this environment?
- Exercise solution: What's missing in this environment?
- Next steps
Taught by
Bob McGannon
