Communications experts Tatiana Kolovou and Brenda Bailey-Hughes help you assess your listening skills and develop more-effective listening behaviors.
Overview
Syllabus
Introduction
- Improve your listening skills
- Getting the most out of the course
- Five skills for improved listening
- Recall details
- Understand the big picture
- Evaluate content
- Attune to subtle cues
- Listen with empathy
- When and how to listen
- Getting distracted by internal noise
- Multitasking
- Paying attention to delivery
- Overwhelming yourself with information
- Responding inappropriately
- Effective listening behaviors
- Clarify your role
- Use nonverbal cues
- Allow silence
- Paraphrase what was said
- Match emotions
- Effective listening in action
- Setting listening goals
Taught by
Brenda Bailey-Hughes and Tatiana Kolovou
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Reviews
5.0 rating, based on 2 Class Central reviews
4.6 rating at LinkedIn Learning based on 20186 ratings
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This is a really great and encouraging course which compelled me to take certain actions that I would rather not. The examples were great and they case scenarios too. Although I just finished the course and have not applied the behaviors of good listening, I quickly was able to identify the areas where I fell short in terms of listening.
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I thoroughly enjoyed this course. Very insightful, clear and well structured. I would highly recommend it.
