Learn how to build a successful outsourcing relationship benefitting the outsourcer and the client, as well as how you can contribute to this positive relationship.
Overview
Syllabus
Introduction
- Successful outsourcing
- Things to know
- Understanding what you are outsourcing
- Vendor vs. partner: Which is best?
- Current and future services
- Required level of service
- Service levels and service penalties
- Prioritizing services
- Effective service request processes
- Requesting a one-off service
- Business strategy planning
- Exercise: Find the pitfalls
- Exercise solution: Find the pitfalls
- Next steps
Taught by
Bob McGannon
