Service Level Agreements Courses and Certifications

Coursera Instructor Network

What Are Service-Level Agreements (SLAs)?

Explore Service-Level Agreements (SLAs): definition, components, types, benefits, performance measurement, and document creation. Gain practical skills to improve service delivery and manage expectations.

• Coursera
• 42 minutes
• On-Demand
• Paid Course

Site Reliability Engineering: Service-Level Agreements and Objectives

246 ratings at LinkedIn Learning

Learn how to set expectations and measure system performance within your organization using error budgets and service-level indicators, objectives, and agreements.

• LinkedIn Learning
• 42 minutes
• On-Demand
• Free Trial Available

Microsoft Exchange Server 2019: Administration

150 ratings at LinkedIn Learning

Learn the day-to-day activities required to maintain and monitor an Exchange Server 2019 environment.

• LinkedIn Learning
• 2 hours 21 minutes
• On-Demand
• Free Trial Available

John Savill's Technical Training

Composite SLAs: Calculation and Improvement Strategies - Lecture

Explore composite SLAs, their calculation, and improvement strategies. Learn to apply probability concepts to real components and enhance overall system reliability.

• YouTube
• 28 minutes
• On-Demand
• Free Video

Knowledge Accelerators

Customer Service Fundamentals

1749 ratings at Coursera

Develop essential skills for IT customer service: communication, empathy, problem-solving, and process adherence. Interactive training prepares you for entry-level roles in tech support and client care.

• Coursera
• 23 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

ServiceNow Certified Administration For Beginners

7390 ratings at Udemy

ServiceNow platform for beginners who would like to become Certified ServiceNow Administrator. Learn core fundamentals

• Udemy
• 1 hour 52 minutes
• On-Demand
• Paid Course

Microcredential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• On-Demand
• Paid Course
• 5 courses

HubSpot

Sales Enablement

Develop a marketing-driven sales enablement strategy, aligning teams, connecting with buyers, using content effectively, and leveraging automation tools for continued customer success.

• Coursera
• 1 day 3 hours 2 minutes
• On-Demand
• Free Online Course (Audit)

Codio

Cloud Computing Primer: Infrastructure as a Service (IaaS)

15 ratings at Coursera

Explore cloud computing basics and IaaS fundamentals through hands-on, self-paced learning. Gain practical knowledge on adoption strategies, providers, and deployment techniques.

• Coursera
• 6 hours 47 minutes
• On-Demand
• Free Online Course (Audit)

Packt

ServiceNow System Administrator from Zero to Hero

Master ServiceNow administration: configure UI, manage applications, automate workflows, set up SLAs, implement ACLs, create service catalogs, generate reports, and optimize knowledge bases for efficient IT service delivery.

• Coursera
• 5 hours 3 minutes
• On-Demand
• Free Online Course (Audit)

Exam Prep: Microsoft Azure Fundamentals (AZ-900)

1393 ratings at LinkedIn Learning

Learn the basic concepts of cloud computing and infrastructure management as you prepare to tackle the Microsoft Azure Fundamentals (AZ-900) certification exam.

• LinkedIn Learning
• 1 hour 53 minutes
• On-Demand
• Free Trial Available

University System of Maryland;  University of Maryland University College

Cloud Computing Engineering and Management

6 ratings at edX

Learn methods for managing cloud computing projects and build an understanding of the various risks and compliance issues involved.

• edX
• 8 weeks, 8-10 hours a week
• On-Demand
• Free Online Course (Audit)

Learning Microsoft Dynamics for Customer Service

259 ratings at LinkedIn Learning

Learn the fundamentals of how to deploy, manage, and use Microsoft Dynamics 365 Customer Service.

• LinkedIn Learning
• 1 hour 33 minutes
• On-Demand
• Free Trial Available

Jira Service Management: Administration

248 ratings at LinkedIn Learning

Learn how to take support capabilities to the next level using Jira Service Management.

• LinkedIn Learning
• 2 hours 40 minutes
• On-Demand
• Free Trial Available

CCSK Cert Prep: 1 Cloud Architecture

236 ratings at LinkedIn Learning

This course helps you prepare for the Certificate of Cloud Security Knowledge (CCSK) exam and is also useful to IT technicians who plan the use of cloud computing services.

• LinkedIn Learning
• 1 hour 14 minutes
• On-Demand
• Free Trial Available