Service Level Agreements Courses and Certifications

Coursera Instructor Network

What Are Service-Level Agreements (SLAs)?

Explore Service-Level Agreements (SLAs): definition, components, types, benefits, performance measurement, and document creation. Gain practical skills to improve service delivery and manage expectations.

• Coursera
• 42 minutes
• On-Demand
• Paid Course

Cloud Computing Engineering and Management

6 ratings at edX

Learn methods for managing cloud computing projects and build an understanding of the various risks and compliance issues involved.

• edX
• 8 weeks, 8-10 hours a week
• On-Demand
• Free Online Course (Audit)

IBM;  Knowledge Accelerators

Customer Service Fundamentals

1713 ratings at Coursera

Develop essential skills for IT customer service: communication, empathy, problem-solving, and process adherence. Interactive training prepares you for entry-level roles in tech support and client care.

• Coursera
• 23 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

ServiceNow Certified Administration For Beginners

7217 ratings at Udemy

ServiceNow platform for beginners who would like to become Certified ServiceNow Administrator. Learn core fundamentals

• Udemy
• 1 hour 52 minutes
• On-Demand
• Paid Course

Microcredential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• On-Demand
• Paid Course
• 5 courses

HubSpot

Sales Enablement

Develop a marketing-driven sales enablement strategy, aligning teams, connecting with buyers, using content effectively, and leveraging automation tools for continued customer success.

• Coursera
• 1 day 3 hours 2 minutes
• On-Demand
• Free Online Course (Audit)

Technical Support Basics for Everyone

33 ratings at edX

Gain the daily work skills and knowledge you’ll need for IT Technical Support career success. This course, part of the IBM Technical Support Professional Certificate, is designed for beginners with no prior IT experience or formal degree.

• edX
• 5 weeks, 9-12 hours a week
• On-Demand
• Free Online Course (Audit)

Codio

Cloud Computing Primer: Infrastructure as a Service (IaaS)

13 ratings at Coursera

Explore cloud computing basics and IaaS fundamentals through hands-on, self-paced learning. Gain practical knowledge on adoption strategies, providers, and deployment techniques.

• Coursera
• 6 hours 47 minutes
• On-Demand
• Free Online Course (Audit)

IBM Cloud for Financial Services Specialty

Learn to create or migrate regulated workloads to IBM Cloud for Financial Services. Gain skills in identifying components, assessing risks, and designing technical solutions for financial clients moving to the public cloud.

• edX
• 4 weeks, 1-2 hours a week
• On-Demand
• Free Online Course (Audit)

Exam Prep: Microsoft Azure Fundamentals (AZ-900)

1393 ratings at LinkedIn Learning

Learn the basic concepts of cloud computing and infrastructure management as you prepare to tackle the Microsoft Azure Fundamentals (AZ-900) certification exam.

• LinkedIn Learning
• 1 hour 53 minutes
• On-Demand
• Free Trial Available

Jira Service Management: Administration

248 ratings at LinkedIn Learning

Learn how to take support capabilities to the next level using Jira Service Management.

• LinkedIn Learning
• 2 hours 40 minutes
• On-Demand
• Free Trial Available

CCSK Cert Prep: 1 Cloud Architecture

236 ratings at LinkedIn Learning

This course helps you prepare for the Certificate of Cloud Security Knowledge (CCSK) exam and is also useful to IT technicians who plan the use of cloud computing services.

• LinkedIn Learning
• 1 hour 14 minutes
• On-Demand
• Free Trial Available

IT Service Desk: Monitoring and Metrics Fundamentals

198 ratings at LinkedIn Learning

Get industry best practices on collecting ITSM metrics. Learn how to effectively monitor performance and customer satisfaction in a service-focused environment.

• LinkedIn Learning
• 59 minutes
• On-Demand
• Free Trial Available

Auditing Your Azure Assets for Security and Best Practices

14 ratings at Pluralsight

Learn to audit Azure IaaS environments, focusing on security, performance, support, and cost. Explore common pitfalls, SLAs, and key Azure services to enhance your enterprise solutions.

• Pluralsight
• 2 hours 35 minutes
• On-Demand
• Free Trial Available

ServiceNow

Comprehensive ServiceNow training covering API integrations, workflows, service portal development, asset management, and advanced features for beginners and experienced users.

• YouTube
• 1 day 1 hour
• On-Demand
• Free Online Course