What you'll learn:
- Perform core configuration tasks
- Work with User Interface (UI) policies, data policies, UI actions, business rules
- Manage data with tables, the configuration management database (CMDB), import sets and update sets
- Create workflow activities
- Work with two key process applications: Knowledge Base and ServiceNow Service Catalog
- Add users, groups and roles
- Control system access and data security
- Knowledge base and service catalog
Welcome to Service Now Certified Administration For Beginners. Enterprise cloud computing at its best
[Course Updated]
How to request the latest Washington DC® release of Service Now instance (Lecture4)
The Now Platform Washington DC® release upgrade kit is here. (Lecture 3)
Course Description
This course is designed for individuals who are new to the ServiceNow platform and is a valuable course covering the core fundamentals. This course will provide hand-on approach and various implementations and system administration functions are demonstrated in their own instance. Moreover, you will learn the how to perform fundamental administration and configuration tasks. Specifically, the following topics are demonstrated:
After taking this course, asuccessful student can:
Create new applications and new modules to establish an information hierarchy
Manage users, groups, and roles
Personalize and create forms and fields for the various roles and groups to target company requirements
Define Service Level Agreements (SLAs), notifications, and reports
Interact with the ServiceNow Knowledge Base for company use
Implement Application Security by using high security settings and access controls
Populate the Configuration Management Database (CMDB) by defining Configuration Items (CIs) for company use
Move data in and out of an instance using update sets, import sets, and transform maps
Build Service Catalog items and variables, and apply workflows
The course features a practical approach with hands-on tasks along with providing several key resources relevant for the exam. You do need to brush up on the theory part as this course mainly focuses on hand-on demonstration of concepts.
Who Should Attend
This course is designed for beginners with 0‑3 months of experience into a new deployment.
Exam Prerequisites
This exam does not have any specific requirements such as familiarity with programming languages such as JavaScript or C++. Successful candidates for this certification should have industry experience with database concepts and system management. Some knowledge of IT Help Desk processes and the incident, problem, and change workflows is also helpful. Three to six months of experience using and maintaining an instance in Service Now is recommended.
Exam Structure
The exam consists of 60 questions delivered in a 90-minute period. The following table shows the
knowledge domains measured by this exam and the percentage of questions represented in
each domain.
Learning Domain - Percent of Exam
1 Describe and Use the System Information Architecture 25%
2 Administer Users and Define Application Security 15%
3 Monitor, Communicate, and Report on Activity 15%
4 Implement Self-Service and Automation 30%
5 Configure and Maintain Service Now through Update Sets and Upgrades15%
Total 100
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Get started today and join thousands of our happy students, many of whom have changed careers, created second incomes or added critical new skills to their tool kits. Our students have become successful web developers and are earning six figure salaries. Some are freelancing and earning even more with high scaled projects.
Ready to open new doors and become a smart, in-demand ServiceNow platform? You do need to put effort thoughEnterprise Cloud Computing at its best when you work with the ServiceNow Certified Administration For Beginnerscourse, andis a great skill to add to your existing expertise or if you are a beginner.
See you in class
Syed Raza, TeamClayDesk,and co-instructors
