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Coursera

Dell Technologies Technical Customer Support Specialist

Dell via Coursera Professional Certificate

Overview

Begin your journey in becoming a proficient Technical Customer Support Specialist with the “Develop with Dell” program. This comprehensive professional certificate equips you with the essential skills to excel in the tech support industry. Our on-demand courses allow you to learn at your own pace, ensuring a seamless integration with your schedule. What You Will Learn: • Hardware Fundamentals: Gain a thorough understanding of client and enterprise hardware components and their functions. Explore the intricacies of modern computing devices and learn how to identify key components that drive technology forward. • Troubleshooting Expertise: Master effective techniques to diagnose and resolve hardware issues. Develop a systematic approach to problem-solving applicable to a wide range of technical challenges in the field. • Exceptional Customer Service: Develop the interpersonal skills necessary to provide outstanding technical support and customer care. Learn to communicate complex technical information in a clear and understandable manner, ensuring customer satisfaction and loyalty. By completing this program, you will not only acquire the technical know-how but also the confidence to tackle the demands of a tech customer support role. This certificate will open doors to new opportunities and empower you to make a significant impact in the world of technology support. Enroll now and take the first step towards a rewarding technical customer support career.

Syllabus

Course 1: Dell Technologies Technical Support Career Introduction
- Offered by Dell. This course is designed to equip aspiring tech support professionals with the knowledge, skills, and strategies needed to ... Enroll for free.

Course 2: Dell Technologies Technical Support for Hardware
- Offered by Dell. This course is designed to provide aspiring IT professionals with a comprehensive understanding of hardware device ... Enroll for free.

Course 3: Dell Technologies Technical Support for Software
- Offered by Dell. This course is tailored for aspiring tech support specialists. This course is designed to deepen your understanding of ... Enroll for free.

Course 4: Dell Technologies Networking & Security Technical Support
- Offered by Dell. This course is designed for aspiring IT professionals, network administrators, and cybersecurity enthusiasts. The course ... Enroll for free.

Course 5: Dell Technologies Customer Service for Technical Support
- Offered by Dell. This course is designed for aspiring IT professionals who are eager to excel in the dynamic field of technical support. ... Enroll for free.

Courses

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Develop with Dell

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