Dell Technologies Networking & Security Technical Support

Overview

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This course is designed for aspiring IT professionals, network administrators, and cybersecurity enthusiasts. The course aims to equip learners with the skills necessary to effectively troubleshoot network connectivity issues and to understand the critical nature of cybersecurity in today's digital landscape. Over the course of various modules, participants will delve into the complexities of network configurations, and common connectivity challenges. They will also explore the significance of cybersecurity, learn to identify common security threats, and understand the best practices for safeguarding information. Through a blend of theoretical knowledge and practical application, this course will prepare learners to tackle real-world networking and security scenarios confidently. This course is designed for learners seeking to gain a foundational understanding of networking and cybersecurity. No previous experience is necessary. With a strong emphasis on practical skills and real-world application, participants will be well-prepared to address the challenges of network connectivity and security. This course is a part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.

Syllabus

Networking Foundations

This week is like having a backstage pass to understanding how the internet works. In this module, you’ll uncover the secrets of common networking components, explore the layers that keep data flowing smoothly, and even peek into the different ways networks can be set up.

Network Troubleshooting

In this module, you’ll learn strategies for troubleshooting networks. We’ll equip you with the methods and tools needed to unravel connectivity mysteries, diagnose issues, and restore smooth data flow. Whether it’s comparing IP settings, investigating layers, or documenting failed attempts, you’ll be the hero who keeps networks humming.

Security Foundations

In this module, you’ll learn to spot common cybersecurity threats. You will also unravel the significance of cybersecurity frameworks—those invisible scaffolds that protect our digital world. We’ll demystify their role and explore how they shape secure practices. By the end, you’ll be armed with knowledge to safeguard networks and data.

Security Troubleshooting

In this module, you’ll explore essential cybersecurity practices. Learn how to develop a robust cybersecurity plan and compare various cybersecurity tools and approaches to enhance your understanding. Finally, you will devise effective incident management strategies to safeguard against cyber threats.