Incident Management Courses and Certifications

USENIX

How We Managed a Massive-scale Incident at Datadog

Explore Datadog's response to a massive global outage, including technical challenges, solutions, and incident management strategies for coordinating 500+ engineers over 2+ days.

• YouTube
• 40 minutes
• On-Demand
• Free Video

NDC Conferences

Incidents and Incident Handling at VG.no - NDC Security 2024

Explore VG.no's incident handling framework and DevOps tooling, with real-world examples of challenges faced by Norway's largest online newspaper.

• YouTube
• 46 minutes
• On-Demand
• Free Video

Devoxx

Navigating the Chaos: A Holistic Approach to Incident Management

Discover proactive strategies and best practices for efficient incident management, ensuring smoother handling of unexpected issues and minimizing data loss and downtime in production environments.

• YouTube
• 38 minutes
• On-Demand
• Free Video

Security Operations: Business Resilience and Incident Management for CISSP®

This course will teach you business resilience and incident management needed for the Certified Information Systems Security Professional examination.

• Pluralsight
• 2 hours
• On-Demand
• Free Trial Available

Devoxx

Navigating the Chaos - A Holistic Approach to Incident Management by Hila Fish

Discover proactive strategies and best practices for efficient incident management, ensuring quick resolution and minimizing data loss and downtime in production environments.

• YouTube
• 39 minutes
• On-Demand
• Free Video

Confreaks

When it All Goes Wrong: Database Incident Response Dos and Don'ts

Learn effective database incident response strategies, including disaster preparedness, communication techniques, and human factors in emergency situations for large-scale systems.

• YouTube
• 38 minutes
• On-Demand
• Free Video

Devoxx Poland

Incidents are a New Normal - Embracing Failure in Software Development

Learn to embrace and benefit from software incidents. Discover techniques for effective post-mortems, root cause analysis, and preventive actions. Improve engineering skills by focusing on system vulnerabilities.

• YouTube
• 15 minutes
• On-Demand
• Free Video

Data Council

Incident Management for Data People

Learn how data teams can apply incident management practices to reduce disruptions in analytics and ML applications, improving pipeline reliability and data quality.

• YouTube
• 11 minutes
• On-Demand
• Free Video

Chronicle SOAR Fundamentals

Explore Chronicle SOAR's core features, including UI, connections, and settings. Master case management, integrations, and playbooks for efficient security operations.

• Google Cloud Skills Boost
• 4 hours
• On-Demand
• Free Online Course

DevSecCon

Responding to a Security Incident - Episode 132

Gain insights on managing security breaches from CircleCI's CTO. Learn about incident communication, industry response, and internal handling strategies for effective security incident management.

• YouTube
• 47 minutes
• On-Demand
• Free Video

DevConf

Incident Management for Small Service Teams

Explore incident management strategies for small service teams, focusing on detection, tracking, fixing, and prevention using Red Hat's CKI project as a case study.

• YouTube
• 37 minutes
• On-Demand
• Free Video

AI and Incident Management: Reducing Manual Work and Speeding Up Incident Response

Explore AI's transformative impact on IT incident management, focusing on reducing manual workload and accelerating response times during critical situations.

• YouTube
• 30 minutes
• On-Demand
• Free Video

GOTO Conferences

Diving Into the VOID - Understanding Software Incidents and Resilience

Explore the Verica Open Incident Database (VOID) and its impact on software resilience. Learn about incident analysis, sociotechnical systems, and new approaches to improving internet safety.

• YouTube
• 29 minutes
• On-Demand
• Free Video

USENIX

What Is Incident Severity, but a Lie Agreed Upon? - Rethinking Incident Classification

Explore the complexities of incident severity in SRE, challenging common assumptions and discussing strategies to develop effective severity frameworks tailored to your organization's needs.

• YouTube
• 35 minutes
• On-Demand
• Free Video

USENIX

Hard Choices and Tight Timelines: Skip-level Tradeoff Decisions During Incidents - SREcon24 Americas

Explore management's role in critical incident response, examining tradeoff decisions, involvement patterns, and coordination strategies to enhance organizational resilience during unexpected events.

• YouTube
• 49 minutes
• On-Demand
• Free Video