Dell Technologies Technical Support for Software

Overview

Class Central Tips

This course is tailored for aspiring tech support specialists. This course is designed to deepen your understanding of common operating systems, streamline installation procedures, and equip you with robust troubleshooting techniques for software issues. Throughout this course, participants will explore the intricacies of widely-used operating systems, understand their nuances, and learn to navigate and resolve common software challenges effectively. By combining theoretical knowledge with practical, hands-on exercises, this course ensures that learners are well-prepared to manage and support various operating systems in diverse computing environments. This course is ideal for individuals seeking to solidify their technical foundation, enhance their resume, and advance their careers in the IT industry. Upon completion, participants will have a greater understanding of the key features, and troubleshooting techniques for common operating systems, positioning them as valuable assets in an entry-level tech support or IT role.

Syllabus

Common Tools

In this module, learners will become familiar with the tools that play an integral role in tech support operations. The module is designed to give participants not only the understanding of the functionality of these tools but also how to apply them effectively in their day-to-day tech support roles.

Operating Systems

This week we will deepen your understanding of the core functions of operating systems. This module is designed to solidify the foundational knowledge required to navigate and troubleshoot various operating systems effectively. Through a blend of theoretical instruction and practical application, you will explore the essential components and mechanisms that enable operating systems to provide a stable environment for applications to function.

Software Troubleshooting

This week, you will delve into the principles underlying software architecture, common software problems, and various tried-and-trusted solutions. you'll learn to identify, analyze, and address software-related issues swiftly and accurately, thus minimizing downtime and improving system efficiency.

Advanced Software Troubleshooting

This week is about elevating your skillset with mastery in diagnosing software issues, optimizing its performance, and ensuring its compatibility across various platforms.