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Coursera

Dell Technologies Technical Support for Hardware

Dell via Coursera

Overview

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This course is designed to provide aspiring IT professionals with a comprehensive understanding of hardware device components and the skills needed to troubleshoot common hardware issues in both client and enterprise environments. This course will equip learners with the knowledge to confidently approach hardware-related challenges, ensuring they can maintain and repair devices effectively to minimize downtime. Through detailed lessons, hands-on exercises, and real-world scenarios, participants will gain a solid grasp of the inner workings of hardware components and learn systematic troubleshooting techniques to address issues that arise. This course is designed for learners seeking to gain a foundational understanding of hardware troubleshooting. No previous experience is necessary. By the end of this course, participants will have a well-rounded understanding of both client and enterprise hardware, enabling them to diagnose issues accurately and perform necessary repairs or upgrades to maintain system integrity and performance. This course is a part of the Dell Technologies Technical Customer Support Specialist professional certificate curriculum.

Syllabus

  • Client Hardware Foundations
    • This module is designed to equip you with basic knowledge regarding client systems. This section provides an introduction to common computer components and their respective functions. You will also learn about the principles guiding the digital transformation.
  • Client Hardware Troubleshooting
    • This module is designed to prepare you to service client hardware products. You will learn about various client products, diagnostics, troubleshooting and more.
  • Enterprise Hardware Foundations
    • This module will equip you with foundational knowledge of enterprise servers. This week we will cover the common server components and their respective functions. Server technology concepts are also covered in this module.
  • Enterprise Hardware Troubleshooting
    • This week is designed to prepare you to understand and troubleshoot enterprise products. You will learn about various types of infrastructure technologies including servers, networking and storage.

Taught by

Develop with Dell

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