Technical Support Courses and Certifications

Technical Diagnostics and Troubleshooting Techniques

25 ratings at Coursera

Learn essential IT support skills: diagnose and resolve hardware, software, and network issues across operating systems. Gain practical experience through a capstone project, preparing you for entry-level IT positions and MS-900 certification.

• Coursera
• 20 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Technical Support for Hardware

Master hardware troubleshooting techniques for client and enterprise systems, from component identification to diagnostics and repairs, preparing for technical support roles in IT environments.

• Coursera
• 14 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Technical Support for Software

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

Dell Microcredential

Dell Technologies Technical Customer Support Specialist

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• On-Demand
• Paid Course
• 5 courses

Introduction to Technical Support

971 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

Providing Technical Support for AWS Workloads

50 ratings at Coursera

Learn to troubleshoot AWS workloads, from infrastructure basics to advanced scenarios. Gain skills in problem-solving, using support tools, and implementing preventative measures for various AWS services.

• Coursera
• 7 hours 4 minutes
• On-Demand
• Free Online Course (Audit)

IT Support Technical Skills Bootcamp

3294 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 15 hours 33 minutes
• On-Demand
• Paid Course

Microcredential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• On-Demand
• Paid Course
• 5 courses

Shopify or Woocommerce?

1223 ratings at Udemy

Make the right decision! Learn the pros and cons of Shopify and Woocommerce, and decide which is best for you.

• Udemy
• 1 hour 16 minutes
• On-Demand
• Free Online Course

Helm 3 - Package Manager For Kubernetes

721 ratings at Udemy

Master Helm 3 for efficient Kubernetes package management. Learn chart creation, templating, deployment automation, and advanced techniques. Gain expert troubleshooting skills for optimized application management in Kubernetes environments.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Technical Support (IT) Case Studies and Capstone

153 ratings at Coursera

Aplica conocimientos del Certificado Profesional de Soporte IT de IBM en casos prácticos. Mejora habilidades de resolución de problemas, comunicación y atención al cliente en entornos profesionales.

• Coursera
• 10 hours 1 minute
• On-Demand
• Free Online Course (Audit)

Tech Support Career Guide and Interview Preparation

83 ratings at Coursera

Comprehensive guide for aspiring tech support professionals, covering job search strategies, resume building, interview preparation, and career development in the IT support field.

• Coursera
• 9 hours 31 minutes
• On-Demand
• Free Online Course (Audit)

IBM;  LearnQuest

IBM COBOL Software Development Practices

49 ratings at Coursera

Learn core IBM COBOL software development practices, including code documentation, working with existing code, quality assurance, technical support, and project management for enhanced programming skills.

• Coursera
• 17 hours 56 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Customer Service for Technical Support

Master essential technical support skills for Dell, from handling customer interactions to managing complaints and building lasting relationships through proven service strategies.

• Coursera
• 11 hours 57 minutes
• On-Demand
• Free Online Course (Audit)

Troubleshooting Skills For Technical Support Specialist

528 ratings at Udemy

Learn Network Sniffing, Command Line, Windows 10 Pro Tools, Domain Controllers and more. Case Studies 100% Hands-on.

• Udemy
• 2-3 hours
• Finished
• Free Online Course