Technical Support Courses and Certifications

Learning IT Help Desk for Beginners

1591 ratings at Udemy

Must know skills for Helpdesk and Service Desk Professionals!!

• Udemy
• 4 hours 26 minutes
• On-Demand
• Paid Course

Apple Certified Support Professional Training

267 ratings at Udemy

Apple Device Support Exam (SUP-2024) Preparation for iOS 17 and macOS Sonoma.

• Udemy
• 4 hours 32 minutes
• On-Demand
• Paid Course

Technical Diagnostics and Troubleshooting Techniques

30 ratings at Coursera

Learn essential IT support skills: diagnose and resolve hardware, software, and network issues across operating systems. Gain practical experience through a capstone project, preparing you for entry-level IT positions and MS-900 certification.

• Coursera
• 20 hours 27 minutes
• On-Demand
• Free Online Course (Audit)

Dell Microcredential

Dell Technologies Technical Customer Support Specialist

Master essential technical support skills, from hardware fundamentals to customer service excellence, preparing for a rewarding career as a Dell Technologies Support Specialist.

• Coursera
• On-Demand
• Paid Course
• 5 courses

Dell

Dell Technologies Technical Support for Hardware

Master hardware troubleshooting techniques for client and enterprise systems, from component identification to diagnostics and repairs, preparing for technical support roles in IT environments.

• Coursera
• 14 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Dell

Dell Technologies Technical Support for Software

Master essential tech support skills for operating systems, software troubleshooting, and system optimization. Learn to diagnose issues, implement solutions, and utilize key support tools for effective IT problem-solving.

• Coursera
• 10 hours 17 minutes
• On-Demand
• Free Online Course (Audit)

IT Support Professional

Master essential IT support skills, from customer service and networking to system administration and security, preparing for an entry-level career in technical support.

• California Community Colleges System
• 17 weeks, 3 hours a week
• 27th Jan, 2025
• Paid Course

Computer User Support

Master essential interpersonal skills and support methodologies needed to provide effective computer user assistance in professional IT environments.

• California Community Colleges System
• 7 weeks, 2 hours a week
• 31st Mar, 2025
• Paid Course

Introduction to Technical Support

994 ratings at Coursera

Learn essential IT support skills, explore career paths, and gain hands-on experience with ticketing systems. Develop a customer-focused mindset and understand industry tools for a successful technical support career.

• Coursera
• 12 hours 26 minutes
• On-Demand
• Free Online Course (Audit)

Providing Technical Support for AWS Workloads

53 ratings at Coursera

Learn to troubleshoot AWS workloads, from infrastructure basics to advanced scenarios. Gain skills in problem-solving, using support tools, and implementing preventative measures for various AWS services.

• Coursera
• 7 hours 4 minutes
• On-Demand
• Free Online Course (Audit)

IT Support Technical Skills Bootcamp

3294 ratings at Udemy

Hands-on Technical skills for IT Support Professionals

• Udemy
• 1 day 15 hours 33 minutes
• On-Demand
• Paid Course

Microcredential

IBM IT Support

Develop job-ready IT support skills in hardware, software, networking, cybersecurity, and cloud computing. Gain hands-on experience, earn an IBM Professional Certificate, and prepare for CompTIA certification exams.

• Coursera
• 39 weeks, 2 hours a week
• On-Demand
• Paid Course
• 5 courses

IT Support and Service Desk jobs -Crash Course for Beginners

1256 ratings at Udemy

Let me help you land your first job in IT. Learn about different roles, procedures, tools, and applications - Part 1

• Udemy
• 3 hours 45 minutes
• On-Demand
• Paid Course

Shopify or Woocommerce?

1223 ratings at Udemy

Make the right decision! Learn the pros and cons of Shopify and Woocommerce, and decide which is best for you.

• Udemy
• 1 hour 16 minutes
• On-Demand
• Free Online Course

Helm 3 - Package Manager For Kubernetes

721 ratings at Udemy

Master Helm 3 for efficient Kubernetes package management. Learn chart creation, templating, deployment automation, and advanced techniques. Gain expert troubleshooting skills for optimized application management in Kubernetes environments.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course