What you'll learn:
- How a Support / Service Desk operates
- Tools to use and install
- Create, assign, resolve, and close a ticket
- Hardware concepts
- Operating Systems
- Microsoft Office
- Troubleshooting basic IT issues
- ITIL key terms
- Tips from experts
This is not yet another course showing you how to configure Windows 10 or Outlook. This course is designed to simulate a real Service Desk environment and show you WHAT you can expect in your first days. Yes - you read that right - I will simulate your first days!
This course is designed to help you understand some basic procedures, tools, applications, and duties as an ITService Desk Analyst.
You have to have some basic IT skills and knowledge if you want to join my course. This course is designed for people who want to get a job in IT, not for people who want to learn what an HDMI port is. I expect and assume you have some basic ITskills.
Here is what you can expect:
Real service desk tools: Jira Service Desk and Confluence
Remote support tools and communication tools (Microsoft Exchange account)
High level overview of hardware and software
Introduction to Microsoft Office 365
Basic ITIL terms
Tips from IT and HR specialist
...and more...
I show you all the essentials to kick off your career. I simulate your first days as an ITHelp Desk Specialist.
Do not expect step-by-step instructions here - no way! This course includes high-level overview sections only for hardware, software, and procedures. Thanks to this course, you can take it from there.
There is part 2 of this course covering more advanced topics (cloud, virtualization, monitoring, and more).
Join now and see what you need to know to work as an ITService Desk Specialist!
Join now!
