Dell Technologies Technical Support Career Introduction

Overview

Class Central Tips

This course is designed to equip aspiring tech support professionals with the knowledge, skills, and strategies needed to thrive in the fast-paced world of technical support. This course is perfect for individuals looking to start a career in tech support or seasoned professionals aiming to refine their skills and advance their careers. No previous background experience or training is necessary to be successful. Through a series of comprehensive modules, participants will learn about the crucial roles and responsibilities of tech support professionals, the key factors that contribute to success in the field, effective strategies for acing job interviews, and methods for staying current with industry trends. By the end of the course, learners will have a clear understanding of what it takes to excel in tech support and how to position themselves as top candidates in this competitive industry.

Syllabus

Career Introduction

This week you will get an overview of what a career in Tech Support could look like for you. You’ll learn about what it takes to be a tech support professional and various paths your career could take once you get started. We’ll also discuss some of the key characteristics and qualities needed to be successful in in customer support. You’ll also hear directly from sales managers about what they look for when they interview candidates.

Foundational Professional Skills

This week is all about the foundational professional skills you’ll need to work in tech support. Things like time management, active listening and communication will be essential to your success as a tech support professional. This week we’ll cover strategies for making the most of your time, and tips for crafting professional business communications.

Understanding Technical Support in the Tech Ecosystem

This week we will explore the critical role of technical support within the dynamic tech industry. You will gain insights into the key role support professionals play in maintaining seamless technology experiences.

Product Knowledge and Continuous Learning

The need for product knowledge is ever expanding. This week, we will explore strategies for staying up-to-date with industry trends, mastering product features, and fostering a culture of continuous learning. You will discover how product knowledge enhances customer interactions, drives innovation, and contributes to organizational success.