In "Never Split the Difference," Chris Voss emphasizes that effective negotiation starts with understanding and empathetic listening. This course, based on the book, will explore the nuances of listening and understanding in negotiations, crucial for cultivating trust and uncovering valuable insights.
Overview
Syllabus
- Lesson 1: Active Listening and Empathy in Negotiation
- Lesson 2: Emotional Validation in Negotiations
- Lesson 3: Mirroring: Creating Connections in Conversations
- Lesson 4: The Power of "No" in Negotiation
