This course delves into mastering the art of listening and empathetic communication, drawing from "How to Win Friends & Influence People" by Dale Carnegie. It focuses on active listening, avoiding arguments, and fostering a non-confrontational dialogue.
Overview
Syllabus
- Lesson 1: Active Listening Techniques
- Active Listening in Work Meetings
- Reflective Listening Techniques
- Active Listening Mastery in Meetings
- Lesson 2: Empathy in Communication
- Empathetic Communication in Practice
- Empathy in Team Communication
- Validating Feelings in Conversations
- Lesson 3: Avoiding Arguments
- Constructive Debate for Project Methodology
- Conflict Resolution in Team Meetings
- Resolving Workplace Disputes Concisely
- Lesson 4: Handling Criticism and Feedback
- Handling Performance Review Feedback
- Constructive Code Feedback Mastery
- Giving Effective and Constructive Feedback
