This course draws from "How to Win Friends & Influence People" by Dale Carnegie to equip you with strategies for handling conflicts positively and diplomatically. It includes tension diffusion, finding common ground, and sincere apologizing.
Overview
Syllabus
- Lesson 1: Disagreeing Agreeably
- Disagreeing Agreeably in Meetings
- Finding Common Ground in Conflicts
- Disagreeing With Respect
- Lesson 2: Apologizing Sincerely
- Delivering a Sincere Apology
- Mastering the Art of Apologies
- Sincere Apologies in Action
- Lesson 3: Handling Criticism Gracefully
- Handling Criticism in Meetings
- Handling Criticism Effectively
- Handling Criticism Gracefully
- Lesson 4: Building Positive Relationships
- Providing Constructive Feedback with Praise
- Talking About Mistakes for Better Feedback
- Performance Review and Team Motivation
