This course focuses on understanding emotions in conversations. Learners will explore recognizing and naming emotions, providing empathetic support, and fostering emotional openness within teams. It emphasizes maintaining a balance between emotional intelligence and professionalism in sensitive discussions.
Overview
Syllabus
- Lesson 1: Recognizing and Naming Emotions
- Lesson 2: Empathy and Emotional Support
- Lesson 3: Encouraging Emotional Openness in Teams
- Lesson 4: Maintaining Emotional Balance in Difficult Conversations
