Customer Engagement Courses and Certifications

Customer Experience Management Training

Learn to engage customers, manage experiences, and drive loyalty through marketing, sales, and customer-centric strategies in this comprehensive training.

• Study.com
• 5 hours 28 minutes
• On-Demand
• Paid Course

Google My Business

5 reviews

Create standout Google My Business listings, engage customers, and earn an Achievement by passing the assessment.

• Skillshop
• On-Demand
• Free Online Course

Rethink What You Sell and Who You Serve

Rethink What You Sell and Who You Serve with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 8 minutes
• On-Demand
• $29.00

The Science of Engagement - Personalizing Customer Experience

Explore how Symend's Azure-based platform uses behavioral science and data insights to enhance customer engagement, driving better business outcomes and improved customer experiences.

• YouTube
• 29 minutes
• On-Demand
• Free Video

Salesforce

Grow Your Customer Loyalty Program

Extend the reach of your loyalty program and gain insight into the results.

• Trailhead
• 5 hours 35 minutes
• On-Demand
• Free Online Course

Stanford Seminar - The What and Why of Continuous Discovery, Teresa Torres

Explore continuous product discovery techniques, including customer engagement, opportunity solution trees, and effective decision-making for product teams to drive innovation and success.

• YouTube
• 51 minutes
• On-Demand
• Free Online Course

Salesforce Reporting

29 ratings at Coursera

Aprenda a criar objetos personalizados, gerenciar dados, criar relatórios e painéis, e manter o engajamento do cliente usando o Salesforce Service Cloud para otimizar a experiência do usuário.

• Coursera
• 23 hours 52 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Design Thinking

Master design thinking through hands-on projects, learning key tools and mindsets to tackle human-centered problems. Explore a 14-step process and six phases to connect with customers and generate innovative solutions.

• Coursera
• 22 weeks, 3 hours a week
• On-Demand
• Paid Course
• 4 courses

Customer Service in the Age of Generative AI

16 ratings at Coursera

Learn to build and enhance AI-powered chatbots for personalized customer service, focusing on targeted messaging, continuous improvement, and meeting evolving customer expectations.

• Coursera
• 1 hour 5 minutes
• On-Demand
• Free Online Course (Audit)

Marketing Management Essentials:The Marketing Plan Structure

Develop, execute, and monitor strategic marketing plans. Master consumer behavior, value creation, and KPIs for impactful marketing outcomes and business growth.

• Coursera
• 54 minutes
• On-Demand
• Free Online Course (Audit)

The "What" of the Marketing Strategy

Explore marketing essentials: understand markets, create value, engage customers, and implement strategies with measurable results for profit and brand equity across digital and physical platforms.

• Coursera
• 3 hours 9 minutes
• On-Demand
• Free Online Course (Audit)

The "Who" of the Marketing Strategy:Segmentation & Targeting

Dive into strategic marketing, learning to understand markets, meet consumer needs, craft clear strategies, and drive profitability. Gain skills to define and implement effective marketing approaches.

• Coursera
• 58 minutes
• On-Demand
• Free Online Course (Audit)

Generative AI in Marketing

Explore generative AI's impact on marketing, from creating visual content to enhancing customer engagement. Learn to use AI tools effectively while navigating legal and ethical considerations.

• Coursera
• 13 hours 56 minutes
• On-Demand
• Free Online Course (Audit)

New Technologies for Business Leaders

411 ratings at Coursera

Explore emerging technologies like blockchain, AI, VR/AR, and IoT to drive digital transformation, improve customer engagement, and enhance business strategies for competitive advantage.

• Coursera
• 18 hours 59 minutes
• On-Demand
• Free Online Course (Audit)

Innovation & Entrepreneurship - From Basics to Open Innovation

325 ratings at Coursera

Explore innovation and entrepreneurship fundamentals, Silicon Valley models, market analysis, customer engagement, and open innovation strategies for successful business growth in the IT sector.

• Coursera
• 15 hours 52 minutes
• On-Demand
• Free Online Course (Audit)