Customer Experience Design Courses and Certifications

Understanding Customer Needs with Personas

Discover how to create authentic customer personas, uncovering deep insights into needs and motivations to design better products and services that truly resonate.

• Skillshare
• On-Demand
• Free Trial Available

Turn Customers Into Fans in the First 100 Days

Turn Customers Into Fans in the First 100 Days with Joey Coleman

• CreativeLive
• 15 hours 53 minutes
• On-Demand
• $99.00

Learn to Create Amazing Customer Experience Blueprints

580 ratings at Udemy

Become the Most Important Customer Strategist in your Company!

• Udemy
• On-Demand
• Free Online Course

Digital Marketing Institute

Digital Leadership and Digital Strategy Execution

94 ratings at Coursera

Develop strategic thinking, customer experience design, and digital leadership skills. Learn to execute digital strategies, manage teams, and navigate data privacy laws for organizational success.

• Coursera
• 10 hours 39 minutes
• On-Demand
• Free Online Course (Audit)

Disciplined Approach to Social Entrepreneurship

Social entrepreneurs transform societies across the world. Further your passion for social change by gaining the relevant knowledge and tools to build a strong, sustainable business entity committed to social innovation.

• edX
• 7 weeks, 3-4 hours a week
• On-Demand
• Free Online Course (Audit)

Trailhead Microcredential

Customer Experience Design for Customer Success

Optimize customer experience strategies, design impactful CX methods, and build lasting customer relationships for business success in the digital economy.

• FutureLearn
• 12 weeks, 4 hours a week
• On-Demand
• Paid Course

Customer Experience Design for Customer Success: CX Impact and Strategic Insights

7 ratings at FutureLearn

Discover CX design methods and explore the importance of CX in business success.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Paid Course

Customer Experience Design for Customer Success: Designing Great Customer Experiences

2 ratings at FutureLearn

Identify the objectives, technologies, metrics, and stakeholders that make up an effective CX strategy.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Paid Course

Customer Experience Design for Customer Success: Ensuring Customer Success

2 ratings at FutureLearn

Learn how to build better customer relationships to ensure long-term business success.

• FutureLearn
• 4 weeks, 4 hours a week
• On-Demand
• Paid Course

Trailhead Microcredential

Customer Experience Management with Salesforce Training

Learn how to implement CX frameworks using Salesforce CRM technology and become a more effective customer success manager.

• FutureLearn
• 12 weeks, 12 hours a week
• On-Demand
• Paid Course

Swiss Education Group Microcredential

Customer Experience Design

Create loyal customers and increase your revenue with CX design techniques that drastically improve your customer experience.

• FutureLearn
• 15 weeks, 4 hours a week
• On-Demand
• Paid Course

Organize and Automate a Better Customer Experience

Organize and Automate a Better Customer Experience with Hannah Marie

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• $29.00

Using Salesforce Marketing Cloud Connect

This course will give you an overview of Marketing Cloud Connect’s main features, and increase your understanding of know how to use Marketing Cloud Connect to design and deliver connected, personalized experiences to your customers.

• Pluralsight
• 39 minutes
• On-Demand
• Free Trial Available

Salesforce

Build Guided Experiences with OmniStudio

Develop guided experiences for Salesforce customers with the OmniStudio digital engagement suite.

• Trailhead
• 5-6 hours
• On-Demand
• Free Online Course

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Reliability and Engineering Requirements

Explore system reliability engineering, from requirement analysis to conflict resolution, to design resilient customer experiences supporting millions of users.

• YouTube
• 34 minutes
• On-Demand
• Conference Talk