Customer Journey Mapping Courses and Certifications

Omnichannel Customer Experience Management (CX)

5533 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

Creating Customer Journey Maps from Scratch

Learn to create research-based customer journey maps to improve services, products, and brands. Explore methods for visualizing current experiences and designing enhanced future-state journeys.

• Skillshare
• 30 minutes
• On-Demand
• Free Trial Available

Build a Customer Journey Map that Drives Engagement

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• $29.00

How to Build a Product III - Stanford CS183F: Startup School

Learn from successful startup founders about building products, from minimum sellable product to customer feedback, hiring, and scaling. Gain insights on product prioritization and customer journey.

• YouTube
• 50 minutes
• On-Demand
• Free Video

IE Business School

Branding and Customer Experience

520 ratings at Coursera

Explore the synergy between branding and customer experience, using a framework adapted from Customer Journey Mapping to align activities and measure impacts across departments.

• Coursera
• 11 hours 10 minutes
• On-Demand
• Free Online Course (Audit)

Service Design: Designing for Experience Over Time

7301 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

6151 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Master Product Management by actually building a Product

1423 ratings at Udemy

The Most Practical course on Product Management. 15.5+ hours. Real-life project. AI productivity tips. With Certificate

• Udemy
• 15 hours 37 minutes
• On-Demand
• Paid Course

Design Thinking & Project Management: 2 in 1 Complete Guides

1221 ratings at Udemy

(1) DT: Empathy, Define, Ideation, Prototype, Testing PLUS (2) PM: Planning, Cost, Quality, Risks, Feasibility, Methods

• Udemy
• 1 day 22 hours 43 minutes
• On-Demand
• Paid Course

Startup Fast Track: Confident Launch in 90 Days or Less

714 ratings at Udemy

Validate your startup idea, build a list of waiting customers, and get paid, even if you have nothing to sell yet!

• Udemy
• 14 hours 54 minutes
• On-Demand
• Paid Course

UX Research for Apps: User-centric from Concept to Launch

672 ratings at Udemy

How do you design apps that connect with customers and get them excited? Find it with this complete UX research toolkit.

• Udemy
• 3 hours 16 minutes
• On-Demand
• Paid Course

Design Thinking : Customer Journey Mapping

450 ratings at Udemy

Sure shot way to delight customers, recreate value proposition, improve customer experience (CX) & become profitable

• Udemy
• 1 hour 4 minutes
• On-Demand
• Paid Course

Business Analysis Techniques - ECBA, CCBA, CBAP Endorsed

368 ratings at Udemy

Set yourself up for success & learn the essential Business Analysis Techniques to excel in your Business Analyst Career

• Udemy
• 4 hours 3 minutes
• On-Demand
• Paid Course

Service Design Masterclass - Key fundamentals & techniques

295 ratings at Udemy

Learn how to create and manage high-impact customer experiences by applying key service and product design techniques

• Udemy
• 6 hours 17 minutes
• On-Demand
• Paid Course

Agile Customer Research & Data-Driven Decisions 2024

225 ratings at Udemy

PO Academy II: Master customer research, statistics, and scientific testing

• Udemy
• 3 hours
• On-Demand
• Paid Course