Customer Journey Mapping Courses and Certifications

Omnichannel Customer Experience Management (CX)

5037 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

Creating Customer Journey Maps from Scratch

Learn to create research-based customer journey maps to improve services, products, and brands. Explore methods for visualizing current experiences and designing enhanced future-state journeys.

• Skillshare
• 30 minutes
• On-Demand
• Free Trial Available

Build a Customer Journey Map that Drives Engagement

Build a Customer Journey Map that Drives Engagement with Tara-Nicholle Nelson

• CreativeLive
• 1 hour 23 minutes
• On-Demand
• $29.00

How to Build a Product III - Stanford CS183F: Startup School

Learn from successful startup founders about building products, from minimum sellable product to customer feedback, hiring, and scaling. Gain insights on product prioritization and customer journey.

• YouTube
• 50 minutes
• On-Demand
• Free Video

Digital Marketing Fluency

Becoming a digital marketer is a journey - let us be your guide. In this course, we give you a framework to help you organize and plan your approach.

• Udacity
• 2 hours
• On-Demand
• Paid Course

Microcredential

AI Marketing

Gain hands-on experience using the latest tools in AI and machine learning to capture and leverage valuable customer data to develop valuable personalized experiences.

• Coursera
• 24 weeks, 6-8 hours a week
• On-Demand
• Paid Course

Branding and Customer Experience

497 ratings at Coursera

Explore the synergy between branding and customer experience, using a framework adapted from Customer Journey Mapping to align activities and measure impacts across departments.

• Coursera
• 9 hours 3 minutes
• On-Demand
• Free Online Course (Audit)

Service Design: Designing for Experience Over Time

6655 ratings at Udemy

Learn how to structure new service innovations that deliver value to customers and users

• Udemy
• 1 hour 14 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

5832 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Startup Fast Track: Confident Launch in 90 Days or Less

689 ratings at Udemy

Validate your startup idea, build a list of waiting customers, and get paid, even if you have nothing to sell yet!

• Udemy
• 14 hours 53 minutes
• On-Demand
• Paid Course

Agile Customer Research & Data-Driven Decisions 2024

168 ratings at Udemy

PO Academy II: Master customer research, statistics, and scientific testing

• Udemy
• 3 hours
• On-Demand
• Paid Course

Starweaver

Customer Relationship Management

155 ratings at Coursera

Explore data-driven strategies, customer segmentation, and loyalty programs to enhance business relationships. Learn to craft customer-centric approaches aligned with organizational goals.

• Coursera
• 9 hours 3 minutes
• On-Demand
• Free Online Course (Audit)

Advanced Program in Product Development and Management

109 ratings at Udemy

Advanced Program in Product Development and Management by MTF Institute

• Udemy
• 8 hours 6 minutes
• On-Demand
• Paid Course

Professional Certificate of Agile and Scrum Business Analyst

96 ratings at Udemy

Professional Certificate of Agile and Scrum Business Analyst by MTF Institute

• Udemy
• 2 hours 56 minutes
• On-Demand
• Paid Course

Professional Diploma of Product & Service Business Analyst

82 ratings at Udemy

Professional Diploma of Product and Service Business Analyst by MTF Institute

• Udemy
• 2 hours 45 minutes
• On-Demand
• Paid Course