What you'll learn:
- Demonstrate Stakeholder Analysis: Recognition, Maintenance, Steps, Management & Usage
- Learn how to do a SWOT Analysis (2x2 Frameworks): Strengths, Weaknesses, Threats, Opportunities
- Understand the Design Thinking Preliminaries such as Recap, Team Factor, Funding & Time Constraints
- Learn the Kinds of Problems to solve with Design Thinking
- Learn User Journey Maps: Activities, Pain Points, Basic Template, Touchpoints
- Case Studies: Kelloggs, Incubators and Mobisol
- Define what is Design Thinking: Mindset, Creative Confidence, Human Centred & Features
- identify the different Design Challenges and Considerations
- Lay down the Principles and Stages of the Design Thinking Process
- Discuss "Empathy" as a Design Thinking Stage
- Discuss "Define" as a Design Thinking Stage
- Demonstrate Customer Journey Mapping Using FASGO to identify Feelings, Touchpoints
- Introduce the Ishikawa Fishbone Diagram: Root Cause Analysis and Key Concepts
- Learn the Why Approach to Root Cause Analysis
- How to do analysis and synthesis in Design Thinking
- Learn Points of View & The "How Might We" Method for Discovering Pain Points
- Discuss "Ideation" as a Design Thinking Stage
- Learn "Brainwriting" with Examples & Types of Brainstorming
- Understand the Power of Mind maps to Generate Creative Thinking: Learn How & Why
- Define Sketch storms: What are they and why do we use them?
- Learn SCAMPER: Substitute, Combine, Adapt, Modify, Put to Use, Eliminate, Reverse
- Learn how to select solutions in Design Thinking
- Define TRIZ and Learn the Theory of Inventive Problem Solving
- Discuss "Prototyping" as a Design Thinking Stage
- Discuss "Testing" as a Design Thinking Stage
- Learn the Business Model Canvas and How to use it to Design & Develop Solutions
- Learn How Desirability, Feasibility and Viability Achieves Innovation Sweet Spot
- How to do a Successful Implementation Following Design Thinking
- Know the different Project Management Terminologies and Guidelines
- Understand the Difference between Project and General Management
- Discuss the Difference between Project and Programmes
- Learn Key elements of Strategic and Project Management Thinking
- Familiarize with the skills needed for Project Managers
- Understand the Iron Triangle & Diamond Approach
- Discuss the PMBOK and the Project Management Life Cycle
- Test Project Feasibility
- Determine the who are the Stakeholders and the Project
- Learn how to do Stakeholder Analysis and Manage Stakeholders
- Know the Outline of a Feasibility Study
- Learn Fundamental Project Management Tools and Project Planning
- Learn how to put a resource plan together
- Know the benefits of resource planning and the work breakdown structure
- Learn how to use a mind map to help create a WBS
- Know the Project tools - the activity on node network diagram
- Learn PERT terminology and creating PERT chart
- Learn Activity, Methods, and other Factors
- Learn what is Project Cost and Procurement Management
- Discuss the Project Operational Plan
- Familiarize with the Project Quality Management & Risk
- Learn the RACI Matrix Rules and Roles
- Learn Project Communication Plan and Project Communications
- Know how to manage a team
- Assembling the Project Team and Example of Skills Inventory Matrix
- Understand what is Conflict Management
- Know how to Delegate Project Responsibilities
- Learn Project Monitoring and Risk Management
- Determine Project Success & Failure
Get instant access to an 86-page Design Thinking workbook PLUS a 131-page Project Management Workbook
28 hours of clear and concise step-by-step instructions, lessons, and engagement
Introduce yourself to our community of students in this course
Encouragement and celebration of your progress throughout the course
This course is designed for anyone who is interested in learning more about design thinking &project management. Design thinking ensures you are solving the right problems in the right way and project management follows design thinking to implement the solution.
This course will help you explore all the concepts, techniques, and processes to solve problems and use Design Thinking and Project Management tools to drive successful innovation in your organization.
What will you learn:
Demonstrate Stakeholder Analysis: Recognition, Maintenance, Steps, Management & Usage
Learn how to do a SWOT Analysis (2x2 Frameworks): Strengths, Weaknesses, Threats, Opportunities
Understand the Design Thinking Preliminaries such as Recap, Team Factor, Funding & Time Constraints
Learn the Kinds of Problems to solve with Design Thinking
Learn User Journey Maps: Activities, Pain Points, Basic Template, Touchpoints
Case Studies: Kelloggs, Incubators, and Mobisol
Define what is Design Thinking: Mindset, Creative Confidence, Human Centred & Features
Identify the different Design Challenges and Considerations
Lay down the Principles and Stages of the Design Thinking Process
Discuss "Empathy" as a Design Thinking Stage
Discuss "Define" as a Design Thinking Stage
Demonstrate Customer Journey Mapping Using FASGO to identify Feelings, Touchpoints
Introduce the Ishikawa Fishbone Diagram: Root Cause Analysis and Key Concepts
Learn the Why Approach to Root Cause Analysis
How to do analysis and synthesis in Design Thinking
Learn Points of View & The "How Might We" Method for Discovering Pain Points
Discuss "Ideation" as a Design Thinking Stage
Learn "Brainwriting" with Examples & Types of Brainstorming
Understand the Power of Mind maps to Generate Creative Thinking: Learn How & Why
Define Sketch storms: What are they and why do we use them?
Learn SCAMPER: Substitute, Combine, Adapt, Modify, Put to Use, Eliminate, Reverse
Learn how to select solutions in Design Thinking
Define TRIZ and Learn the Theory of Inventive Problem Solving
Discuss "Prototyping" as a Design Thinking Stage
Discuss "Testing" as a Design Thinking Stage
Learn the Business Model Canvas and How to use it to Design & Develop Solutions
Learn How Desirability, Feasibility, and Viability Achieves Innovation Sweet Spot
How to do a Successful Implementation Following Design Thinking
Know the different Project Management Terminologies and Guidelines
Understand the Difference between Project and General Management
Discuss the Difference between Project and Programmes
Learn Key elements of Strategic and Project Management Thinking
Familiarize with the skills needed for Project Managers
Understand the Iron Triangle & Diamond Approach
Discuss the PMBOK and the Project Management Life Cycle
Test Project Feasibility
Determine the who are the Stakeholders and the Project
Learn how to do Stakeholder Analysis and Manage Stakeholders
Know the Outline of a Feasibility Study
Learn Fundamental Project Management Tools and Project Planning
Learn how to put a resource plan together
Know the benefits of resource planning and the work breakdown structure
Learn how to use a mind map to help create a WBS
Know the Project tools - the activity on node network diagram
Learn PERT terminology and create PERT chart
Learn Activity, Methods, and Other Factors
Learn what is Project Cost and Procurement Management
Discuss the Project's Operational Plan
Familiarize with the Project Quality Management & Risk
Learn the RACI Matrix Rules and Roles
Learn Project Communication Plan and Project Communications
Know how to manage a team
Assembling the Project Team and Example of Skills Inventory Matrix
Understand what is Conflict Management
Know how to Delegate Project Responsibilities
Learn Project Monitoring and Risk Management
Determine Project Success & Failure
...and more!
Contents and Overview
You'll start with the Design Thinking Course Insights; Why people do business; Maslow's Hierarchy of Needs; Problem Solving Approaches; Kelloggs' Case Study; Mobisol Solar Home System Case Study; Embrace Portable Incubators; Why do we need Design Thinking; What is Design Thinking; Design is a way of thinking; Design Thinking is a Mindset; Design Thinking as Human Centered Process; Empathy - Design Thinking Mindset; Optimism - Design Thinking Mindset; Iteration - Design Thinking Mindset; Creative confidence - Design Thinking Mindset; Making - Design Thinking Mindset; Embracing Ambiguity - Design Thinking Mindset; Learning From Failure - Design Thinking Mindset; How Design Thinking helped G.E. Healthcare; Solution for healthcare problem; Key Features of Design Thinking; Recap of what is Design Thinking and its mindsets; Four Principles of Design Thinking; Stages of Design Thinking Process; Design Thinking: a non-linear process; Types of thinking in the Design Thinking Process; Define Phase of Design Thinking Process; Ideate Phase of Design Thinking Process; Prototype stage of Design Thinking Process; Test Stage of Design Thinking Process; Considerations before choosing area of design challenge; Which user experience we are trying to improve in design challenge.
Then you will learn about Preliminaries of Design Thinking; Team Factor in the Preliminaries of Design Thinking; Funding Factor in the Preliminaries of Design Thinking; Time Constraints Factor in the Preliminaries of Design Challenge; First Stage of Design Thinking; What is Empathy; Empathy Towards People or Context; Empathy towards Complexities; Is Empathy a Gadget; Riess and Todd Research - Empathy as a non-verbal communication explanation; Non-Verbal Communication Elements; Things to be considered while communicating; 3 ways to empathize; Observing as a way to empathize; Engaging as a way to empathize; Empathy Interview-who to recruit; Kind of questions to ask from users; Example of user interviews; Activity: Empathize; Defining the problem - lecture overview; Define Stage; Design Thinking Toolkit; What is a Persona and its use; Empathy Map; Filling the quadrants according to persona; Tool for organizing insights in a 2X2 framework; Food Delivery Service Example; Important points for 2x2 framework; Tools to understand user problems; Step by step understanding of User Journey; What are User Journey Maps; Identifying Activities and Pain Points-Example; What is a Customer Journey Map and its Phases; Touch points and Channels - Customer Journey Maps; Customer Journey Map - Basic Template Explanation; Internal Ownership - Reduce Customer Effort; Customer Journey Map Touchpoints Explanation - Example.
We will also cover Customer Journey Mapping Using FASGO To identify Feelings, Touchpoints; How FASGO discovers pain points of users using Customer Journey Map; Identifying the feelings,channel,touch-points of User Problems by FASGO-part 1; Identifying the feelings,channel,touch-points of User Problems by FASGO-part 2; Root Cause Problem and its two major techniques; Concept behind Ishikawa Fishbone Diagram; What is Ishikawa Fishbone Diagram; How to Develop Ishikawa Fishbone Diagram; The 5 Why Approach; Understanding the 5 Why Approach by Flowchart-Toyota training to employees; Using the 5 Why Approach Template to find the root cause of a problem.
This course will also tackle What is meant by Analysis and Synthesis; Synthesize; Bases of Themes; Discovering Pain Points related to Themes; Insights Themes and Problems of Users; Creation of a Point of View Statement; Who are the Stakeholders; Types of Stakeholders; What is Stakeholders Analysis; Recognizing Stakeholders; Steps in a Stakeholders Analysis; Maintaining the Stakeholders Record; Managing Stakeholders; Use of Stakeholders Analysis; Why Mapping of Stakeholders is important; Third Phase of Design Thinking; Concept of Ideation; Concept of Creative Thinking; Way to use an Mug -Creative thinking Technique; How to Generate Ideas; Brainstorming Rules; Types of Brainstorming-Brainstorming using Flipcharts; Types of Brainstorming-Brainstorming using Post-its; Type of Brainstorming-Brainwriting; Brainwriting Template.
This course will also discuss Types of Brainstorming-Alphabet Brainstorming; Types of Brainstorming-Worst Possible Ideas; Creative Thinking Technique-Mind Maps; Why we need Mind Maps; How to Draw Mind Maps; What is a Sketchstorm and why we are using it; What SCAMPER stands for; What is meant by SUBSTITUTE; What is meant by COMBINE; What is meant by ADAPT; What is meant by MODIFY; Put to another use prompt; What is meant by ELIMINATE; What is meant by REVERSE; How to Select Solutions; Who is Generic Altschuler; What is meant by TRIZ: Principles and Parameters; Contradiction Matrix.
Next, you will learn about Prototyping Company concept; What is a Prototype; Why Prototyping is important; Concept of Co-Creation; Types of Prototypes; Before Testing-Template; Necessary things to be done before Testing; How to Test; Why Testing is Important; What to do next in Testing; Types of Testing; Important points about Testing; Learn The Business Model Canvas; Use It To Design & Develop Solutions; Learn How Desirability, Feasibility and Viability Achieves Innovation Sweet Spot; Looking Ahead To A Successful Implementation Following Design Thinking.
Then, Project Management Terminologies and Guidelines; Difference between Project and General Management; Difference between Project and Management Functions; Difference between Project and Programmes; Key elements of Strategic and Project Management Thinking; Skills needed for Project Managers; Additional Skills needed for Project Managers; Iron Triangle & Diamond Approach;
The PMBOK; Project initiation and Scope; Time, Cost, Quality, and Human Resource; Communication, Risk, Procurement, and Stakeholders; PMBOK Knowledge Areas; The Project Management Life Cycle; Stakeholders and the Project; Project Stakeholders and Stakeholder Involvement; Stakeholder Analysis and Other Factors; Managing Stakeholders; Decision tree 1-4 discussion; The Project Charter; The Charter should address; The Feasibility Study; Undertaking a Feasibility Study part 1; Undertaking a Feasibility Study part 2; Outline of Feasibility Study;
Fundamental Project Management Tools and Project Planning; Project Goals and Objectives, Project Scope, and its Statement examples; Plan the Project and its examples; Learn about the Resource Plan; Learn how to put a resource plan together; Know the benefits of resource planning and the work breakdown structure; Learn how to use a mind map to help create a WBS; Learn the steps to develop a WBS and example of it; Project tools - the activity on node network diagram; Learn CPM tools; Learn about the 3 Point Estimate; Learn what is Activity Network Diagram; Learn what is project evaluation review technique and creating PERT chart; Learn PERT terminology and creating PERT chart; Advantage and Disadvantage of PERT; Learn Activity, Methods, and other Factors; Learn what is Gantt Chart;
Learn what is Project Cost Management; Project Procurement Management; Learn Procurement Management Processes; Discussing Contract Types and Standard Contract; Learn what is Project Scheduling; Project Operational Plan; Project Crashing; Preparing for Quality Factors on Project Quality Management; Components involved in Project Quality Management; Learn how to implement the quality policy and create quality assurance; Learn how to implement Quality Control; Project Risk Management and Preparing for Quality; Risk Appetite and Tolerance and Risk Strategies; Learn Risk Analysis and the Cost of Risk; Learn Risk Probability; Learn Risk Impact and Effective Risk Management; Potential Benefits of Risk Management; What is RACI and an example of RACI Matrix; Learn the RACI Matrix Rules and Roles; RACI Matrix Disadvantages and How to Create a RACI Matrix 1; Learn the RACI Best Practices;
Learn Project Communication Plan and Project Communications; Project Communications; Performance Reporting; Performance Reporting and its factors; What is Project Team Development?; Project Types; Assembling the Project Team and Example of Skills Inventory Matrix; Performance Reporting and 5 stages of Team Development; Leading Project Team Meetings;
What is Conflict Management; Delegating Project Responsibilities; Team Dynamics and Roles; Poor Group Dynamics and Strategies for Improving Group Dynamics; Delegating Project Responsibilities and its factors; Sources of Conflict; Factors on Sources of Conflict; Continuation of Sources of Conflicts; Types of Conflicts; Conflict Resolution; Project Quality Management; Project Execution Components; Continuation of Project Execution and its factors; Deliverables and Questions on Project Execution; Project Execution Elements and their Description; Monitoring and Controlling the Project; Project Closure; Define Project Success or Failure; Project Success; Characteristics of Successful Projects; Factors of Project Failure.
Who are the Instructors?
Shaista Fatima from Digital Regenesys is your lead instructor – a professional making a living from her teaching skills with expertise in Design Thinking.She has joined with content creator Peter Alkema to bring you this amazing new course.
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