Search 6,000+ CA Community College Courses

Class Central is learner-supported. When you buy through links on our site, we may earn an affiliate commission.

FutureLearn

Customer Experience Design for Customer Success

Trailhead via FutureLearn ExpertTrack

Go to class Write review

Overview

Discover how to optimise customer experience within the digital economy

Learn skills that will enable you to design and implement strategies to improve both customer experience and customer success.

Syllabus

Courses under this program:
Course 1: Customer Experience Design for Customer Success: CX Impact and Strategic Insights
-
Discover CX design methods and explore the importance of CX in business success.

Course 2: Customer Experience Design for Customer Success: Designing Great Customer Experiences
-Identify the objectives, technologies, metrics, and stakeholders that make up an effective CX strategy.

Course 3: Customer Experience Design for Customer Success: Ensuring Customer Success
-
Learn how to build better customer relationships to ensure long-term business success.

Taught by

Ghilaine Chan

Reviews

Start your review of Customer Experience Design for Customer Success

Go to class

Never Stop Learning.

Get personalized course recommendations, track subjects and courses with reminders, and more.

Sign up for free
Someone learning on their laptop while sitting on the floor.