This convenient online corporate training course can help your employees learn the foundations of customer experience management. Assign these simple lessons to your employees to help them better engage customers and manage positive customer experiences.
Overview
Syllabus
- Ch 1. Managing the Customer Experience
- Ch 2. Marketing in Customer Experience Management
- Ch 3. Selling to a Customer
- Ch 4. Engagement Through Customer-Centricity
- Ch 5. Customer Loyalty & Retention
- Ch 6. Internal Auditing
