Explore a comprehensive 4.5-hour tutorial series on ServiceNow, comparing it with Cherwell across various IT service management functionalities. Learn about problem management, security rights, inbound actions, incident handling, and service requests. Discover how to create groups, user accounts, and custom roles in ServiceNow. Gain insights into email intake, system logs, user impersonation, form customization, and visual taskboards. Understand ServiceNow's update sets, application picker, SLAs, and reporting capabilities. Dive into incident, problem, and change management processes. Compare non-production emails, multi-user interactions, and multi-tasking features between ServiceNow and Cherwell. Explore automation tools like ServiceNow Flow and Cherwell One-Steps. Learn about licensing, community resources, and LDAP integration. Master creating reports, notifications, and knowledge management in ServiceNow. Discover portal administration, banner customization, and CAB workbench functionalities. Gain practical tips on maximizing interface space, managing templates, and handling out-of-office emails in both platforms.
Overview
Syllabus
What is Problem Management in ServiceNow?.
Basic Security Rights in ServiceNow vs Cherwell.
ServiceNow Inbound Actions vs Cherwell Email Monitor.
Differences Between ServiceNow and Cherwell (Incidents and Service Requests).
Differences Between ServiceNow and Cherwell (Blueprints and Update Sets).
How to Create a Group or Local Group in ServiceNow.
How to Create a User or User Account in ServiceNow.
How to Assign a User to a Group in ServiceNow.
Basic Email Intake in ServiceNow vs Cherwell.
Where to Find System Logs in ServiceNow vs Cherwell.
Verifying User Issues in ServiceNow vs Cherwell: Impersonation vs Test User Accounts.
Field Creation and Field Movement on Forms in ServiceNow vs Cherwell.
ServiceNow Visual Taskboard: Brief Overview.
ServiceNow Update Set Picker and Application Picker in Header.
ServiceNow Service-Level Agreement (SLA): Brief Overview.
Looking at All Incidents by State in ServiceNow: Report Overview.
ServiceNow Import via Column Context Menu for Simple Imports.
Overview of Incident Management in ServiceNow.
How to Create a Problem in ServiceNow.
How to Create a Custom Role in ServiceNow.
How to Create a Custom Group in ServiceNow.
Overview of Change Management in ServiceNow.
Non-Production Emails in Cherwell vs ServiceNow.
Multiple Users in the Same Record (ServiceNow vs Cherwell).
Multi-Tasking in ServiceNow vs Cherwell.
Real-Time/Live Logging and Debugging in ServiceNow vs Cherwell.
"Find My Version" in ServiceNow vs Cherwell.
Creating a User to Audit Read-Only Access in ServiceNow vs Cherwell.
ServiceNow (SNOW) Flow vs Cherwell One-Steps: Overview of Automation.
Licensing in ServiceNow vs Cherwell.
The ServiceNow Community vs the Cherwell Community.
Basic User and Group Differences in Cherwell and ServiceNow.
How to Add Members to a Group in ServiceNow.
How to Create a Simple Inbound Action in ServiceNow.
Cherwell Views and ServiceNow Application: Brief Overview and Troubleshooting.
How to Bypass SSO for Cherwell Portal and ServiceNow.
Demo Databases in ServiceNow vs Cherwell.
Brief Overview of Sample LDAP ServiceNow.
How to Create an SLA Breached Report in ServiceNow.
How to Create an Incident Report Based on Assignment Group in ServiceNow.
Administering the Portal in ServiceNow vs Cherwell.
ServiceNow Knowledge-Centered Services (KCS) Capabilities | Plugin Overview.
How to Edit Banner Image/Logo in ServiceNow.
ServiceNow Change Advisory Board (CAB) Workbench Overview.
How to use Functions in ServiceNow Reports.
Maximizing Real Estate Space in ServiceNow vs Cherwell (Quick Tips).
ServiceNow Activity Feed vs Cherwell Journals | Record History.
How to Schedule a Report in ServiceNow.
How to Create a Notification and Trigger Email in ServiceNow.
How to Create Reports in ServiceNow.
Using and Managing Templates in ServiceNow vs Cherwell.
Attaching Knowledge Articles to Tickets in ServiceNow vs Cherwell.
Video Library for ServiceNow vs Cherwell.
Handling Out of Office Emails in ServiceNow vs Cherwell.
Linking Changes and Problems to Incidents Cherwell vs ServiceNow.
Taught by
Beyond20LLC
