Dive into a comprehensive 2.5-hour tutorial series on ServiceNow fundamentals. Master essential concepts including user management, database views, developer instances, and ITOM discovery patterns. Explore background scripts, modules, and mobile agent functionalities. Learn to implement Access Control Lists, import data sets, utilize GlideAjax for multiple value returns, and leverage the CMDB Health Dashboard. Gain proficiency in Service Portal widget options, Automated Testing Framework, and Flow Designer. Understand event rules, incident assignment, inbound email actions, and legal service delivery processes. Acquire skills in UI policies, stock rules, and managing updates between sets, equipping you with practical knowledge for efficient ServiceNow implementation and management.
Overview
Syllabus
Introduction to Users, Groups, and Roles | ServiceNow Tutorials.
Creating and Using a Database View in ServiceNow | ServiceNow Tutorials.
Opening a Personal Developer Instance | ServiceNow Tutorials.
ITOM: Extending Discovery/Service Mapping Patterns | ServiceNow Tutorials.
Background Scripts in ServiceNow | ServiceNow Tutorials.
Modules | ServiceNow Tutorials.
How to do a Stockroom Audit using the Mobile Agent for HAM Pro | ServiceNow Tutorials.
How to Use Access Control List (ACL) Rule | ServiceNow Tutorials.
How to Load Data Into an Import Set | ServiceNow Tutorials.
How to Return Multiple Values from a GlideAjax (with JSON) | ServiceNow Tutorials.
CMDB Health Dashboard | ServiceNow Tutorials.
Widget Instance Options in Service Portal | ServiceNow Tutorials.
Introduction to Automated Testing Framework (ATF) | ServiceNow Tutorials.
Introduction to Flow Designer | ServiceNow Tutorial.
Event Rule With CI Binding | ServiceNow Tutorial.
Incident Assignment Group from CI | ServiceNow Tutorials.
Inbound Email Actions | ServiceNow Tutorials.
Legal Service Delivery | ServiceNow Tutorials.
UI Policy | ServiceNow Tutorial.
Stock Rules in ServiceNow | ServiceNow Tutorial.
How to Move Updates Between Update Sets | ServiceNow Tutorials.
Taught by
GlideFast Consulting
