Embark on a comprehensive 8-hour tutorial series covering ServiceNow from the ground up. Dive deep into essential topics including CMDB and Discovery, Helpdesk functionalities, and ITSM processes. Learn to navigate the ServiceNow environment, create tables and forms, implement security controls, and develop custom scripts. Explore advanced features such as workflows, catalog items, and service portal customization. Gain hands-on experience with real-world demonstrations of CMDB setup, Agent Workspace implementation, and ITSM processes including Incident, Change, Problem, and Request Management. Master integrations, reporting, and automation techniques to become proficient in ServiceNow administration and development.
Overview
Syllabus
CMDB And Discovery Tutorial | CMDB and Discovery Training in ServiceNow | Quick Discovery Set Up.
CMDB And Discovery Tutorial | ServiceNow Discovery | Mid Server Installation and Configuration.
CMDB And Discovery Tutorial | Discovery in ServiceNow | Credentials And Schedule Jobs | Part 3.
Full CMDB In 3 Hours with Real World demonstration | ITOM | I&R | Query Builder.
Agent Workspace | ServiceNow Agent Workspace | Setup Agent Workspace in 2:30H | Live Implementation.
Taught by
ServiceNow Helpdesk
