AI 기반 고객 상담 인사이트 검색 서비스 구축

Learn how to build an AI-based platform for analyzing customer consultation data and extracting valuable insights in this 22-minute conference talk from SK AI SUMMIT 2024. Discover how SK Telecom systematically processes customer interaction data to uncover hidden insights through their consultation search service. Explore methods for improving readability of unstructured data collected from call centers, along with AI/ML modeling and LLM-based interpretation techniques that make it easy to identify customer insights within consultations. Follow along as developer Lee Yong-gi demonstrates effective ways to utilize previously underutilized consultation data, sharing real implementation examples and use cases from SK Telecom's experience building AI services like SmartBee and their consultation search platform.