AI로 고객 응대 패러다임을 바꾼 이야기 - 콜봇, 챗봇, 상담사 Assistant 시스템

Learn how SK Telecom revolutionized customer service through an informative conference talk from the SK AI SUMMIT 2024. Discover the development journey of implementing AI-powered customer service solutions, including callbots that handle phone inquiries and chatbots for message-based support. Explore how SK Telecom leverages LLM, voice recognition, and voice synthesis technologies to resolve customer issues without human intervention. Gain insights into AI-powered tools that support customer service representatives when bot-based solutions reach their limits. Follow the detailed explanation of how SK Telecom trained and implemented LLM models using customer interaction data, presented by Byungkwan Park from SK Telecom's AI Tech Product team, who leads the development of voice recognition/synthesis, LLM applications, and bot platform technologies.