LLM Orchestration Technology for Customer Service Agent Development

Learn about the development of customer service AI agents using LLM orchestration technology in this conference talk from SK AI SUMMIT 2024. Explore how the emergence of ChatGPT has led to worldwide interest in AI agent development, evolving from simple command-response systems to sophisticated solutions incorporating external plugins and search capabilities. Discover the challenges and solutions in developing production-ready AI agents for telecom customer service centers, which demand significantly higher complexity. Gain insights into the advancement from single-agent to multi-agent orchestration systems, shared by SK Telecom's expert who has extensive experience in developing commercial AI conversational agents including chatbots and callbots. The presentation delves into practical applications of LLM and deep learning technologies in real business environments, particularly focusing on customer service implementations.