고객 상담의 뉴 레벨 - RAG 기술로 상담사를 업그레이드하다: 기술적 노하우와 베스트 프랙티스

Learn how to revolutionize customer service operations through an in-depth conference presentation from SK Telecom's RAG (Retrieval-Augmented Generation) technology expert. Discover the technical know-how and best practices for optimizing Telco-specific LLM strategies that enable customer service representatives to access product manuals and consultation knowledge in real-time. Explore various challenges encountered during RAG implementation stages, including data preprocessing, model training, information retrieval, and domain-specific knowledge integration. Follow along as the speaker shares detailed case studies of iterative experimentation and optimization processes that led to enhanced performance metrics. Gain valuable insights from an experienced search specialist who has worked with major portal services and navigation systems, now focused on elevating customer service capabilities through advanced RAG technology implementation.