Customer Insights Courses and Certifications

Customer Insights: New Product Development Orientation

101 ratings at Coursera

Learn to gather customer insights and develop new product opportunities in this 4-week course from the University of Illinois at Urbana-Champaign.

• Coursera
• 11 hours 49 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Foundations of Marketing Analytics

Emory University's 30-week course teaches marketing analytics, including data extraction, relationship interpretation, customer insights, spreadsheet modeling, and decision optimization.

• Coursera
• 30 weeks, 2 hours a week
• On-Demand
• Paid Course
• 6 courses

Davidson College;  Galileo University

AI for Marketing Strategy and Creativity

This course isn’t just theory; it’s your passport to practical mastery. Explore AI’s impact on marketing strategy, customer insights, automation, creativity, and social media. Ideal for professionals seeking in-demand skills

• edX
• 3 weeks, 3-5 hours a week
• On-Demand
• Free Online Course (Audit)

Product Management 101

19495 ratings at Udemy

Learn to become a more strategic product manager - and have a greater impact on your company and your products

• Udemy
• 5 hours 11 minutes
• On-Demand
• Paid Course

Building a Digital Business Strategy

15125 ratings at Udemy

Learn to develop and align digital business strategies for products, marketing and operations.

• Udemy
• 2 hours 25 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

5357 ratings at Udemy

Learn effective customer engagement strategies with this 1-2 hour course. Gain insights into the Customer Engagement Value Chain, customer personas, and journey mapping to enhance business growth.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Omnichannel Customer Experience Management (CX)

4387 ratings at Udemy

Learn to develop a comprehensive Omnichannel Customer Experience Management Strategy, create seamless customer journeys, utilize technology for enhanced experiences, and build strong customer relationships in a 2-3 hour course.

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

Artificial Intelligence in Digital Marketing + FREE Chatbot

40 ratings at Udemy

Learn how to automate your processes, save time and use innovation to scale your business + Bonus: Free chatbot solution

• Udemy
• 2 hours 24 minutes
• On-Demand
• Paid Course

Introduction to Microsoft Dynamics 365

30 ratings at Coursera

Master Microsoft Dynamics 365 with this 7-week course by Microsoft. Learn customer engagement, marketing, sales, and service capabilities. Get 50% off on MB-910 Certification Exam.

• Coursera
• 10 hours 35 minutes
• On-Demand
• Free Online Course (Audit)

Coursera Instructor Network

Voice of the Customer (VoC): Enhancing Experiences

27 ratings at Coursera

In today's rapidly evolving global and personalized marketplaces, delivering exceptional customer experiences is no longer a one-time transaction but a continuous process. To thrive in this dynamic landscape, organizations must harness the power of the V…

• Coursera
• 2 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Conquering Digital Marketing

Master digital marketing strategies including SEO, Google ads, email marketing, and influencer leveraging in less than an hour with Brittany Whitlock's guidance.

• Skillshare
• 52 minutes
• On-Demand
• Free Trial Available

CCXP Exam Study Guide - Certified Customer Experience Professional

Prepare for the CCXP exam with this comprehensive 14-hour course, covering customer-centricity, service metrics, and experience design. Includes quizzes and chapter exams.

• Study.com
• 14 hours
• On-Demand
• Paid Course

Content Marketing Using Generative AI

The Content Marketing in Generative AI course provides you with a foundational knowledge of digital marketing and how Generative AI continues to revolutionize the way marketing organizations effectively manage content. This course focuses on the developi…

• Coursera
• 1 hour 26 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

The Digital Economy

Develop the business, management and marketing skills to thrive in the digital economy and take your first steps towards an MBA, with this flexible program of online courses from The Open University Business School.

• FutureLearn
• 29 weeks, 3 hours a week
• On-Demand
• Paid Course
• 4 courses

Explore the fundamentals of Microsoft Dynamics 365 Customer Insights

1 review

Learn customer engagement and marketing strategies with Microsoft's Dynamics 365, covering email marketing, event management, and insights from LinkedIn Campaign Manager.

• Microsoft Learn
• 1 hour 47 minutes
• On-Demand
• Free Online Course