Customer Insights Courses and Certifications

Customer-Centric Innovation

Explore techniques for fostering customer-driven innovation, incorporating insights into strategic decisions, and creating agile organizations that evolve with market needs.

• Coursera
• 2 hours 9 minutes
• On-Demand
• Free Online Course (Audit)

CCXP Exam Study Guide - Certified Customer Experience Professional

Comprehensive preparation for the CCXP exam, covering customer-centricity, insights, experience design, and strategy. Includes quizzes and practice exams for effective learning.

• Study.com
• 14 hours
• On-Demand
• Paid Course

Data + AI for Communication: เครื่องมือปัญญาประดิษฐ์สำหรับวิเคราะห์ข้อมูลพฤติกรรมผู้บริโภคเชิงลึก | Data + AI for Communication: Data Analytics Tool for AI marketing and Consumer Insight

เรียนรู้การใช้ปัญญาประดิษฐ์วิเคราะห์พฤติกรรมผู้บริโภคผ่านเครื่องมือต่างๆ เช่น Python, Zanroo และ Mandala เพื่อค้นหา Customer Insight และทำ Social Listening อย่างมีประสิทธิภาพ

• ThaiMOOC
• On-Demand
• Free Online Course

SK AI SUMMIT 2024

AI 기반 고객 상담 인사이트 검색 서비스 구축

고객 상담 데이터에서 AI/ML 모델링과 LLM을 활용하여 의미있는 인사이트를 추출하고 검색 가능한 형태로 변환하는 혁신적인 플랫폼 구축 방법을 탐구합니다.

• YouTube
• 22 minutes
• On-Demand
• Free Video

Building a Social Listening Program with Christina Garnett

1 review

Offer what your market needs and demands using this winning social listening strategy.

• Semrush Academy
• 1 hour 6 minutes
• On-Demand
• Free Certificate

Customer Insights: New Product Development Orientation

102 ratings at Coursera

Acquire tools and skills to gather customer insights, identify new product opportunities, and turn ideas into innovative products through integrated modules and hands-on project experiences.

• Coursera
• 11 hours 49 minutes
• On-Demand
• Free Online Course (Audit)

Content Marketing Using Generative AI

29 ratings at Coursera

Learn to leverage Generative AI for effective content marketing, optimizing campaigns with customer insights and personalized strategies to enhance brand promotion and stay competitive.

• Coursera
• 1 hour 41 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Foundations of Marketing Analytics

Develop data-driven marketing skills: extract insights, analyze relationships, forecast demand, conduct surveys, leverage social media, and optimize decisions using spreadsheet models.

• Coursera
• 30 weeks, 2 hours a week
• On-Demand
• Paid Course
• 6 courses

Product Management 101

20860 ratings at Udemy

Learn to become a more strategic product manager - and have a greater impact on your company and your products

• Udemy
• 5 hours 23 minutes
• On-Demand
• Paid Course

Building a Digital Business Strategy

17008 ratings at Udemy

Learn to develop and align digital business strategies for products, marketing and operations.

• Udemy
• 2 hours 25 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

5832 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Omnichannel Customer Experience Management (CX)

5037 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

2135 ratings at Udemy

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

• Udemy
• 5 hours 54 minutes
• On-Demand
• Paid Course

How to Use AI and ChatGPT for Efficient UX Research

474 ratings at Udemy

A step-by-step guide to implementing AI Tools into your UX Research process for faster, more accurate customer insights

• Udemy
• 1 hour 3 minutes
• On-Demand
• Paid Course

Product Management: ChatGPT for Product Manager's Success

143 ratings at Udemy

Master OpenAI's ChatGPT & Prompt Engineering as Product Manager to Elevate Your Product Management, Innovation & Design

• Udemy
• 1 hour 36 minutes
• On-Demand
• Paid Course