Customer Insights Courses and Certifications

Customer-Centric Innovation

Explore techniques for fostering customer-driven innovation, incorporating insights into strategic decisions, and creating agile organizations that evolve with market needs.

• Coursera
• 2 hours 9 minutes
• On-Demand
• Free Online Course (Audit)

CCXP Exam Study Guide - Certified Customer Experience Professional

Comprehensive preparation for the CCXP exam, covering customer-centricity, insights, experience design, and strategy. Includes quizzes and practice exams for effective learning.

• Study.com
• 14 hours
• On-Demand
• Paid Course

Data + AI for Communication: เครื่องมือปัญญาประดิษฐ์สำหรับวิเคราะห์ข้อมูลพฤติกรรมผู้บริโภคเชิงลึก | Data + AI for Communication: Data Analytics Tool for AI marketing and Consumer Insight

เรียนรู้การใช้ปัญญาประดิษฐ์วิเคราะห์พฤติกรรมผู้บริโภคผ่านเครื่องมือต่างๆ เช่น Python, Zanroo และ Mandala เพื่อค้นหา Customer Insight และทำ Social Listening อย่างมีประสิทธิภาพ

• ThaiMOOC
• On-Demand
• Free Online Course

Customer Insights: New Product Development Orientation

102 ratings at Coursera

Acquire tools and skills to gather customer insights, identify new product opportunities, and turn ideas into innovative products through integrated modules and hands-on project experiences.

• Coursera
• 11 hours 49 minutes
• On-Demand
• Free Online Course (Audit)

Content Marketing Using Generative AI

27 ratings at Coursera

Learn to leverage Generative AI for effective content marketing, optimizing campaigns with customer insights and personalized strategies to enhance brand promotion and stay competitive.

• Coursera
• 1 hour 41 minutes
• On-Demand
• Free Online Course (Audit)

Microcredential

Foundations of Marketing Analytics

Develop data-driven marketing skills: extract insights, analyze relationships, forecast demand, conduct surveys, leverage social media, and optimize decisions using spreadsheet models.

• Coursera
• 30 weeks, 2 hours a week
• On-Demand
• Paid Course
• 6 courses

Product Management 101

20860 ratings at Udemy

Learn to become a more strategic product manager - and have a greater impact on your company and your products

• Udemy
• 5 hours 23 minutes
• On-Demand
• Paid Course

Building a Digital Business Strategy

17008 ratings at Udemy

Learn to develop and align digital business strategies for products, marketing and operations.

• Udemy
• 2 hours 25 minutes
• On-Demand
• Paid Course

Customer Success | How to Actively Engage Your Customers

5832 ratings at Udemy

Learn strategies to deeply understand and emotionally connect with customers, driving growth through targeted engagement and empathy-based approaches across various industries.

• Udemy
• 1 hour 23 minutes
• On-Demand
• Paid Course

Omnichannel Customer Experience Management (CX)

5037 ratings at Udemy

How To Create A Seamless Customer Experience In An Omnichannel Ecosystem

• Udemy
• 2 hours 58 minutes
• On-Demand
• Paid Course

MB-910: Microsoft Dynamics 365 Fundamentals (CRM)

2135 ratings at Udemy

Principles behind Dynamics 365 Customer Insights Journeys, Sales, and Customer and Field Service. Covers MB-910 topics.

• Udemy
• 5 hours 54 minutes
• On-Demand
• Paid Course

Coursera Instructor Network

Voice of the Customer (VoC): Enhancing Experiences

54 ratings at Coursera

Learn to harness customer insights, drive improvements, and cultivate a customer-centric culture. Explore real-world case studies and gain practical skills for enhancing customer experiences and organizational success.

• Coursera
• 2 hours 44 minutes
• On-Demand
• Free Online Course (Audit)

Introduction to Microsoft Dynamics 365

51 ratings at Coursera

Comprehensive introduction to Microsoft Dynamics 365, covering marketing, sales, customer service, and field service capabilities. Learn to maximize CRM tools for stronger customer relationships and organizational efficiency.

• Coursera
• 10 hours 35 minutes
• On-Demand
• Free Online Course (Audit)

Artificial Intelligence in Digital Marketing + FREE Chatbot

42 ratings at Udemy

Learn how to automate your processes, save time and use innovation to scale your business + Bonus: Free chatbot solution

• Udemy
• 2 hours 24 minutes
• On-Demand
• Paid Course

Customer Data, Analytics, and Segmentation

Explore Copilot's tools for analyzing customer data, personalizing interactions, and optimizing sales strategies to drive engagement and maximize success.

• Coursera
• 5 hours 44 minutes
• On-Demand
• Free Online Course (Audit)