통신 서비스의 AI 혁신 - LLM과 Legacy System의 연결을 통한 T서비스의 변화

Explore how SK Telecom is revolutionizing Mobile Network Operator (MNO) services through AI integration in this 20-minute conference talk from SK AI SUMMIT 2024. Learn about the challenges and solutions encountered while connecting generative AI with legacy systems to create chat agents capable of not just answering queries but completing complex tasks. Discover the journey towards achieving human-level customer service through AI and understand its potential impact on MNO innovation. Gain insights from SK Telecom's platform development lead, who oversees the integration of AI technology with MNO services and drives AI/Digital transformation initiatives.