Discover the customer-focused solutions you need to deal with the challenges of a post-COVID world, including safety protocols, distribution issues, and aggressive attitudes.
Overview
Syllabus
Introduction
- Customer service in the new normal
- Addressing new safety protocols in your workplace
- Overcoming new challenges with your customer service team members
- Handling today's new onsite challenges in customer service
- Communicating effectively with customers today
- Dealing with upset customers in today's environment
- Incorporating flexibility into your customer service efforts
- The importance of a positive attitude in customer service today
- Showing empathy in the new customer service reality
- Anticipating what your customer needs in customer service today
- Thriving in the new customer service landscape
Taught by
David Brownlee
