Overview

Welcome to Human Resources Management Essentials! This course provides you with a comprehensive understanding of the fundamental concepts and practices involved in managing human resources within an ambulatory care practice. In this course, you will explore the critical role of human resources in healthcare organizations such as understanding HR policy and legal issues, learning strategies for conducting effective interviews, identifying top talent, and making informed hiring decisions. You will delve into change management, discover change leadership models, develop strategies to manage organizational change, and learn how HR supports communication, engagement, and overcoming resistance. You will also gain insights into well-being-centered leadership, including essential skills like active listening, role modeling, and fostering employee strengths. You will learn about change management, effective interviewing and hiring practices (including giving feedback, goal setting, crucial conversations, and performance reviews), HR policy and legal issues, and strategies for creating a culture of excellence. By the end of this course, you will have developed the skills needed to effectively manage HR functions within an ambulatory medical practice.

Syllabus

Human Resources Policy and Legal Issues

In the first module, we will explore HR policies and legal issues that organizations must navigate. You will learn about the key components of HR policies, including employee handbooks, codes of conduct, and anti-discrimination policies. We will also delve into employment laws and regulations that HR professionals need to be familiar with, such as equal employment opportunity, wage and hour laws, and workplace safety regulations. By the end of this module, you will have a comprehensive understanding of HR policy development and the legal framework governing HR practices.

Interviewing and Hiring

The second module will focus on hiring great employees and helping them succeed. We will cover interviews and the hiring processes, onboarding best practices, and goal setting. We will also discuss tips for more meaningful performance reviews. You will learn effective interviewing techniques, methods for providing constructive feedback to candidates and employees, and strategies for managing crucial conversations related to performance or behavioral issues.

Change Management

In this module, we will delve into the concept of change management and its significance in organizational success. You will learn about the various stages of change, change models, and strategies for effectively managing change within an organization. We will explore the role of HR in facilitating and supporting organizational change initiatives, including communication, employee engagement, and addressing resistance. By the end of this module, you will have a comprehensive understanding of change management principles and HR's role in driving successful organizational change.

Creating a Culture of Employee Wellbeing

The final module of the course will focus on the critical role of HR in creating a culture of excellence within organizations with a focus on employee wellbeing. You will learn how HR can shape organizational culture through talent management, employee engagement initiatives, and fostering diversity and inclusion. We will explore strategies for promoting a positive work environment, enhancing employee morale, addressing burnout and developing a culture that aligns with the organization's values and goals. By the end of this module, you will have gained insights into the HR practices that contribute to creating a culture of excellence.