Management Foundations in the Hospitality Industry

Overview

This course is an introduction to motivation, leadership, communications, decision making, and leading people through effective management of human resources (HR), ethics, social responsibility, and managing consumer experiences in the hospitality industry by examining service-driven management foundations. Upon successful completion of this course, you will be able to: 1. Understand how HR departments analyze resource allocation for jobs and the factors which influence job design. 2. Understand how HR departments determine the most effective methods of recruiting talent. 3. Identify and implement best practices when it comes to interviewing candidates. 4. Appreciate the importance of a well-designed employee training and socialization program. 5. Understand the importance of performance appraisals and how they can be used to guide professionals on promotion, termination, and liability avoidance. 6. Understand how an organization can avoid legal liability for "negligent hiring." All required readings are delivered in the course modules. These include external links, articles, graphics, and videos. The course is comprised of the following elements: • Topic videos: In each module, the concepts you need to know will be presented in short introductory videos. You may stream these videos for playback within the browser by clicking on their titles or downloading the videos • Discussions: This course provides activity guides as you progress through each lesson. • Quizzes: You will have practice quizzes throughout the course to check for understanding.

Syllabus

Module 1: Introduction to HR, Job Analysis, and Design

In our first module, we will discuss descriptions and functions of Human Resources departments, specifically within hospitality organizations. (Human Resources will often be abbreviated as HR in this course - this is also how the industry refers to Human Resources.)

Module 2: Planning, Recruiting, and Talent Selection

In this module, we will continue to learn about best practices for planning for proper staffing levels and recruiting the best talent.

Module 3: Orientation, Socialization, and Culture

In this module, we will discover the importance of selecting the right talent for a hospitality organization and review important strategies designed to increase the likelihood of success when selecting people for a job.